Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Nancy Amaya

Durham

Summary

Dynamic professional with a proven track record in enhancing customer satisfaction and streamlining operations across various roles, including a notable tenure at FedEx. Expert in leveraging critical thinking and communication skills to exceed performance expectations. Adept at fostering team development and employing goal-oriented strategies to achieve results.

Overview

9
9
years of professional experience

Work History

Package Handler

FedEx
09.2024 - Current
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.

Sales Associate

Journeys Shoes
07.2016 - 02.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Nail Technician

Self Employed Services
05.2021 - Current
  • Established strong client relationships through exceptional customer service and communication skills.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
  • Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
  • Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
  • Used acrylics, gels and glitters to create custom nail art designs for clients.
  • Oversaw schedule to manage appointments of new and existing clients.

Customer Service Representative

Walmart
02.2020 - 02.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Cell Phone Technician

Cellfixx
01.2018 - 02.2020
  • De-soldered and re-soldered connections between parts and motherboard.
  • Negotiated contracts with suppliers for cost-effective acquisition of replacement parts and tools.
  • Managed inventory of replacement parts, ensuring timely repairs and minimizing customer wait times.
  • Repaired cell phones with accuracy and attention to detail, reducing repeat visits for the same issue.
  • Removed, fixed and replaced components such as LCD screens, home buttons and charging ports.

Education

High School Diploma -

Hillside High School
Durham, NC
06.2019

Skills

  • Goal-oriented mindset
  • Customer support
  • Staff training
  • Sales support
  • Active listening
  • Creative
  • Critical thinking
  • Problem resolution
  • Team development
  • Fast learner
  • Great communication skills
  • Great team player

Languages

Spanish
Full Professional

Timeline

Package Handler

FedEx
09.2024 - Current

Nail Technician

Self Employed Services
05.2021 - Current

Customer Service Representative

Walmart
02.2020 - 02.2023

Cell Phone Technician

Cellfixx
01.2018 - 02.2020

Sales Associate

Journeys Shoes
07.2016 - 02.2018

High School Diploma -

Hillside High School
Nancy Amaya