Nancy Amaya
Durham
Summary
Dynamic professional with a proven track record in enhancing customer satisfaction and streamlining operations across various roles, including a notable tenure at FedEx. Expert in leveraging critical thinking and communication skills to exceed performance expectations. Adept at fostering team development and employing goal-oriented strategies to achieve results.
Overview
9
9
years of professional experience
Work History
Package Handler
FedEx
09.2024 - Current
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Used hand-held scanners and physical logs to accurately track item movements.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
Sales Associate
Journeys Shoes
07.2016 - 02.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Nail Technician
Self Employed Services
05.2021 - Current
- Established strong client relationships through exceptional customer service and communication skills.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
- Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
- Used acrylics, gels and glitters to create custom nail art designs for clients.
- Oversaw schedule to manage appointments of new and existing clients.
Customer Service Representative
Walmart
02.2020 - 02.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Cell Phone Technician
Cellfixx
01.2018 - 02.2020
- De-soldered and re-soldered connections between parts and motherboard.
- Negotiated contracts with suppliers for cost-effective acquisition of replacement parts and tools.
- Managed inventory of replacement parts, ensuring timely repairs and minimizing customer wait times.
- Repaired cell phones with accuracy and attention to detail, reducing repeat visits for the same issue.
- Removed, fixed and replaced components such as LCD screens, home buttons and charging ports.
Education
High School Diploma -
Hillside High School
Durham, NC06.2019
Skills
- Goal-oriented mindset
- Customer support
- Staff training
- Sales support
- Active listening
- Creative
- Critical thinking
- Problem resolution
- Team development
- Fast learner
- Great communication skills
- Great team player
Languages
Spanish
Full Professional
Timeline
Package Handler
FedEx
09.2024 - Current
Nail Technician
Self Employed Services
05.2021 - Current
Customer Service Representative
Walmart
02.2020 - 02.2023
Cell Phone Technician
Cellfixx
01.2018 - 02.2020
Sales Associate
Journeys Shoes
07.2016 - 02.2018
High School Diploma -
Hillside High School