Summary
Overview
Work History
Education
Skills
Timeline
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Namiah Kennion

Charlotte

Summary

Proven in enhancing customer satisfaction and team efficiency, my tenure at Spectrum highlighted my adeptness in problem-solving and relationship building. Leveraging customer service excellence and effective communication, I consistently exceeded performance expectations, fostering long-term client commitments and boosting positive feedback. My flexible approach and cleaning technique mastery further underscore my comprehensive skill set.

Overview

3
3
years of professional experience

Work History

Sales Associate

Bath & Body Works
05.2023 - 08.2023
  • Built rapport with customers through active listening and empathetic understanding of their needs.
  • Managed high call volume, maintaining professionalism and efficiency in all interactions.
  • Handled customer escalations effectively, resolving concerns promptly and professionally.
  • Established trust-based relationships with clients resulting in long-term commitment to the company''s services.
  • Exceeded performance expectations consistently while handling challenging situations such as irate customers or complex billing disputes.
  • Provided exceptional customer service, leading to increased positive feedback from clients.

Cabin Cleaner

Abm Industries Inc De
10.2022 - 05.2023
  • Streamlined workflow processes for quicker turnaround times while maintaining a high standard of cleanliness throughout each aircraft cabin.
  • Promoted a positive image of the airline by maintaining pristine cabin conditions and addressing any discrepancies immediately.
  • Achieved consistent customer satisfaction through diligent adherence to company cleanliness policies.
  • Received recognition from supervisors for consistently exceeding performance expectations in terms of speed and quality of work delivered.
  • Communicated effectively with team members and supervisors to stay informed on performance expectations, procedural updates, and any other relevant information impacting the cabin cleaning role.
  • Supported airline safety standards with meticulous attention to detail during cabin inspections.
  • Enhanced passenger experience by maintaining clean and sanitized cabin environments.
  • Reduced the risk of illnesses for passengers by thoroughly disinfecting high-touch surfaces.
  • Ensured timely aircraft turnarounds by efficiently cleaning cabins and restocking supplies.
  • Complied with all safety regulations while handling hazardous materials or working in challenging environments such as confined spaces and heights within aircraft cabins.
  • Prevented cross-contamination between international flights by using proper chemicals and equipment as per sanitation guidelines.

Residential Retention Representative

Spectrum
05.2022 - 12.2022
  • Built rapport with customers through active listening and empathetic understanding of their needs.
  • Managed high call volume, maintaining professionalism and efficiency in all interactions.
  • Handled customer escalations effectively, resolving concerns promptly and professionally.
  • Established trust-based relationships with clients resulting in long-term commitment to the company''s services.
  • Exceeded performance expectations consistently while handling challenging situations such as irate customers or complex billing disputes.
  • Provided exceptional customer service, leading to increased positive feedback from clients.

Cashier Team Lead

Cookout Restaurant
05.2020 - 03.2022
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
  • Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
  • Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
  • Developed strong relationships with repeat customers through friendly service interactions.
  • Restocked and organized merchandise in front lanes.
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.

Education

Harding University Highschool
2001 Alleghany Street Charlotte NC
02.2022

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Multi-tasking strength
  • Problem-solving
  • Excellent people skills
  • Reliable and punctual
  • Goal oriented
  • Relationship building
  • Outgoing personality
  • Flexible schedule
  • Cash handling
  • Verbal/written communication
  • Cleaning techniques

Timeline

Sales Associate

Bath & Body Works
05.2023 - 08.2023

Cabin Cleaner

Abm Industries Inc De
10.2022 - 05.2023

Residential Retention Representative

Spectrum
05.2022 - 12.2022

Cashier Team Lead

Cookout Restaurant
05.2020 - 03.2022

Harding University Highschool

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Namiah Kennion