Namiah Kennion
Charlotte
Summary
Proven in enhancing customer satisfaction and team efficiency, my tenure at Spectrum highlighted my adeptness in problem-solving and relationship building. Leveraging customer service excellence and effective communication, I consistently exceeded performance expectations, fostering long-term client commitments and boosting positive feedback. My flexible approach and cleaning technique mastery further underscore my comprehensive skill set.
Overview
3
3
years of professional experience
Work History
Sales Associate
Bath & Body Works
05.2023 - 08.2023
- Built rapport with customers through active listening and empathetic understanding of their needs.
- Managed high call volume, maintaining professionalism and efficiency in all interactions.
- Handled customer escalations effectively, resolving concerns promptly and professionally.
- Established trust-based relationships with clients resulting in long-term commitment to the company''s services.
- Exceeded performance expectations consistently while handling challenging situations such as irate customers or complex billing disputes.
- Provided exceptional customer service, leading to increased positive feedback from clients.
Cabin Cleaner
Abm Industries Inc De
10.2022 - 05.2023
- Streamlined workflow processes for quicker turnaround times while maintaining a high standard of cleanliness throughout each aircraft cabin.
- Promoted a positive image of the airline by maintaining pristine cabin conditions and addressing any discrepancies immediately.
- Achieved consistent customer satisfaction through diligent adherence to company cleanliness policies.
- Received recognition from supervisors for consistently exceeding performance expectations in terms of speed and quality of work delivered.
- Communicated effectively with team members and supervisors to stay informed on performance expectations, procedural updates, and any other relevant information impacting the cabin cleaning role.
- Supported airline safety standards with meticulous attention to detail during cabin inspections.
- Enhanced passenger experience by maintaining clean and sanitized cabin environments.
- Reduced the risk of illnesses for passengers by thoroughly disinfecting high-touch surfaces.
- Ensured timely aircraft turnarounds by efficiently cleaning cabins and restocking supplies.
- Complied with all safety regulations while handling hazardous materials or working in challenging environments such as confined spaces and heights within aircraft cabins.
- Prevented cross-contamination between international flights by using proper chemicals and equipment as per sanitation guidelines.
Residential Retention Representative
Spectrum
05.2022 - 12.2022
- Built rapport with customers through active listening and empathetic understanding of their needs.
- Managed high call volume, maintaining professionalism and efficiency in all interactions.
- Handled customer escalations effectively, resolving concerns promptly and professionally.
- Established trust-based relationships with clients resulting in long-term commitment to the company''s services.
- Exceeded performance expectations consistently while handling challenging situations such as irate customers or complex billing disputes.
- Provided exceptional customer service, leading to increased positive feedback from clients.
Cashier Team Lead
Cookout Restaurant
05.2020 - 03.2022
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Developed strong relationships with repeat customers through friendly service interactions.
- Restocked and organized merchandise in front lanes.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
Education
Harding University Highschool
2001 Alleghany Street Charlotte NC02.2022
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Relationship building
- Outgoing personality
- Flexible schedule
- Cash handling
- Verbal/written communication
- Cleaning techniques
Timeline
Sales Associate
Bath & Body Works
05.2023 - 08.2023
Cabin Cleaner
Abm Industries Inc De
10.2022 - 05.2023
Residential Retention Representative
Spectrum
05.2022 - 12.2022
Cashier Team Lead
Cookout Restaurant
05.2020 - 03.2022
Harding University Highschool