Nallely Garza
Sanford
Summary
Results-driven individual with experience in machine operation and quality control. Skilled in problem solving, clear communication, monitoring team progress, multitasking, crew management, and consistently meeting production targets while ensuring high standards of quality. Fluent in reading, speaking, and writing in English and Spanish.
Overview
7
7
years of professional experience
Work History
Spinner
Gildan Yarns
Sanford
04.2025 - 11.2025
- Operated spinning machines to produce high-quality yarns efficiently.
- Collaborated with team members to meet production targets consistently.
- Inspected yarn quality and identified defects during production runs.
- Trained new employees on spinning processes and safety protocols.
- Assisted in troubleshooting machine issues to minimize downtime.
- Replace worn out parts on spinning equipment as needed.
- Train new employees in the operation of spinner machines in accordance with established safety protocols.
- Maintain spinner machines in proper working order by performing regular maintenance procedures and making necessary repairs.
- Identify potential areas for improvement in operational efficiency and suggest changes accordingly.
Cashier
Vero's Fashion
Sanford
04.2024 - 04.2025
- Processed customer transactions efficiently at the checkout counter.
- Handled cash, credit, and digital payments accurately.
- Maintained a clean and organized checkout area for optimal service.
- Scanned items quickly while ensuring accurate pricing and promotions.
- Resolved customer complaints promptly to ensure satisfaction.
- Supported inventory management by restocking shelves as needed.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Greeted customers and answered any questions they had about the store's products and services.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Conducted price checks for special orders or discounts as requested by customers.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Resolved customer complaints professionally in accordance with company policy.
- Maintained work area and kept cash drawer organized.
Food Service Worker
Bojangles' Famous Chicken 'n Biscuits
Sanford
01.2023 - 11.2023
- Successfully handled multiple tasks simultaneously while maintaining accuracy throughout the shift.
- Handled customers' complaints and inquiries in a courteous and efficient manner.
- Resolved customers' complaints promptly, in a professional manner.
- Maintained cleanliness of the work area, including counters, tables, shelves, grills, fryers, ovens, and refrigeration equipment.
- Developed strong interpersonal skills while interacting with customers and coworkers in a fast-paced environment.
- Demonstrated ability to provide excellent customer service by taking orders, serving meals, and addressing complaints.
- Developed strong customer service skills by providing efficient and accurate service.
- Followed all safety standards when handling hot foods and liquids on the job.
- Managed customers' inquiries, complaints, and requests.
- Restock shelves and display cases with food items.
- Cleaned and sanitized work areas, equipment, and dishes.
- Operated the cash register and accurately processed payments, returns, and exchanges.
Manufacturing Operator
Caterpillar
Sanford
09.2022 - 11.2022
- Operated and maintained production machines to ensure the efficient output of goods.
- Managed workstation organization and cleanliness according to company standards.
- Communicated regularly with supervisors regarding machine operations and production goals.
- Follow safety protocols when handling hazardous materials or operating dangerous equipment.
- Utilized hand tools, such as calipers, micrometers, wrenches, and drills, to assemble products.
- Report any defective parts or materials immediately to the supervisor.
- Cleaned equipment and work area before, during, and after the shift to promote sanitation.
- Employed safety standards and personal protective equipment to reduce workplace injuries or hazards.
- Reported damaged and defective products to the supervisor.
Production Coordinator
Pentair Water Pool & Spa
Sanford
05.2021 - 07.2022
- Conducted regular meetings with team members to discuss progress, and address any concerns or issues from the project.
- Demonstrated excellent problem-solving abilities when faced with challenges, or unexpected changes in scope, or timeline.
- Organized and maintained physical and digital files related to production processes.
- Implemented a creative solution to resolve the issue that arose during the production process quickly and effectively.
- Developed an efficient system for tracking the progress of all assigned tasks, including creating reports and presentations in a timely manner.
- Scheduled and coordinated the flow of work, tracking between departments of manufacturing, to expedite production.
- Completed daily production logs, evaluating production results corresponding to production and quality standards.
- Observed production equipment for proper operations, conducting regular inspection, and reporting problems to management.
- Distribute production schedules and work orders to departments.
- Conferred with department supervisor, or other personnel, to assess progress and discuss needed changes.
- Calculated figures, such as required amounts of labor and materials, manufacturing costs, and wages, using pricing schedules, adding machines, calculators, and computers.
- Identified staff training needs, and coordinated training activities to improve job performance.
- Conducted regular audits of equipment performance and product quality control checks.
- Created detailed reports on the progress of the project, highlighting areas requiring improvement or changes in directions.
- Trained new employees regarding machinery operation and safety guidelines.
- Packaged, labeled, and sorted products to prepare items for delivery.
Online Personal Shopper
Lowe's Food
Sanford
10.2020 - 04.2021
- Maintained accurate records of customer orders and delivery status to ensure timely fulfillment.
- Provided excellent customer service by responding promptly to inquiries and complaints.
- Managed returns and exchanges efficiently according to company policies and procedures.
- Fostered high-level customer service and satisfaction to drive loyalty.
- Communicated well with clients in writing, by phone, and in person.
- Created a unique customer experience, providing excellent service, and attention to needs.
- Selected and gathered grocery items based on customer orders.
Cashier
Piggly Wiggly
Sanford
06.2020 - 08.2020
- Operated the cash register and accurately processed payments, returns, and exchanges.
- Maintained cleanliness of the checkout area by cleaning counters, shelves, and windows.
- Performed opening and closing procedures, such as counting the cash register, restocking, and cleaning.
- Built and maintained a positive working relationship with co-workers.
- Demonstrated excellent customer service skills while interacting with customers in a friendly manner.
- Accurately processed customers' payments using cash, credit cards, and checks
- Provided excellent customer payment service by greeting customers and offering assistance.
- Developed strong customer service skills by providing efficient and accurate service.
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Enforced store safety and cleanliness standards, reducing hazards.
- Assisted customers with locating items throughout the store when needed.
- Resolved customer complaints professionally, in accordance with company policy.
Carpenter
Construction
Sanford
05.2019 - 12.2019
- Installed doors, windows, and cabinetry to meet project specifications.
- Operated power tools and woodworking machinery safely and efficiently.
- Collaborated with team members to ensure project deadlines were met consistently.
- Maintained a clean and organized worksite to promote safety and efficiency.
- Used various carpenter's hand tools, portable power tools and standard measuring instruments.
- Installed drywall sheets onto walls or ceilings using nails or screws.
- Installed interior trim work such as baseboards and moldings around windows and doors.
- Repaired or replaced damaged or defective parts using power tools and equipment.
Education
High School Diploma -
Lee County High
Sanford, NC06-2008
Skills
- Bilingual
- Customer service
- Fast-paced environment
- Quality control
- Positive attitude
- Quick learner
- Production reporting
- Decision making
- Problem solving
- Time management
- Relationship building
- Excellent communication
- Active listening
- Teamwork and collaboration
- Attention to detail
- Organizational skills
- Machine operation
- First aid training
- Packaging and labeling
- 5S principles
- Sanitation standards
- Cash handling
- Payment processing
- Customer assistance
- Workplace safety
- Team leadership
- Team collaborating
- Multitasking
- Self-motivation
- Clear communication
- Worker training
- Goal setting
- Cycle counts
- Picking and packing
- Organizational skills
- Attention to detail
Timeline
Spinner
Gildan Yarns
04.2025 - 11.2025
Cashier
Vero's Fashion
04.2024 - 04.2025
Food Service Worker
Bojangles' Famous Chicken 'n Biscuits
01.2023 - 11.2023
Manufacturing Operator
Caterpillar
09.2022 - 11.2022
Production Coordinator
Pentair Water Pool & Spa
05.2021 - 07.2022
Online Personal Shopper
Lowe's Food
10.2020 - 04.2021
Cashier
Piggly Wiggly
06.2020 - 08.2020
Carpenter
Construction
05.2019 - 12.2019
High School Diploma -
Lee County High