Nalaya Mcentyre
Charlotte
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Energetic server with background in high-volume restaurant environments. Knows how to deliver superior guest service while maintaining professional rapport with team members. Strong skills in order and payment processing, upselling techniques and keeping areas clean and well-stocked. Committed to enhancing customer satisfaction by delivering memorable dining experiences.
Overview
6
6
years of professional experience
Work History
Server
Hefs bar and grill
Charlotte
07.2023 - Current
- Stayed informed about daily specials, new menu items, promotions.
- Took orders from customers accurately and in a timely manner.
- Prepared drinks according to standard recipes.
- Checked food before serving it to customers.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Delivered food orders promptly and courteously.
- Accurately recorded orders on cash register and point-of-sale system.
- Assisted in training new servers.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Maintained records of transactions made during shift as required by law or company policy.
Forklift Driver
Walmart
Shelby
12.2021 - 07.2023
- Moved products to designated areas using the forklift.
- Restocked supplies such as boxes and other materials needed for production line operations.
- Maintained cleanliness of work area throughout shift.
- Prioritized tasks based on urgency and importance.
- Loaded and unloaded trucks with forklift in a safe manner.
- Communicated effectively with co-workers, customers, and management team members.
- Organized stock shelves, racks, and bins according to product type and size.
- Stacked pallets in an orderly fashion within storage facilities or onto delivery trucks.
- Trained new employees on how to safely operate a forklift in accordance with company policies.
Store Associate
Walmart
Forest City
08.2020 - 12.2021
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Maintained a high level of professionalism when dealing with difficult customers.
- Identified opportunities for upselling additional products or services based on customer needs.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed positive relationships with customers through friendly interactions.
- Developed strong relationships with customers by providing personalized assistance and support.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered customer inquiries via phone, email, and chat.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Crew Member
Mcdonalds
Forest City
05.2019 - 08.2020
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Answered phone calls promptly to provide accurate information about menu items or prices.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Resolved customer complaints in a professional manner.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Educated customers on menu items, product ingredients and nutritional values.
Education
High School Diploma -
Rutherford Early College High School
Rutherfordton, NC05-2021
Skills
- Customer service
- Order processing
- Menu knowledge
- Point-of-sale operation
- Cash handling
- Food safety
- Team collaboration
- Employee training
- Effective communication
- Attention to detail
- Price memorization
- Sales expertise
- Menu presentation
- Food inspection
- Take-out service
- Point of sale (POS) system operations
- Beverage preparation
- Guest seating
- Order accuracy
- Conflict resolution
- Adaptability
- Call center procedures
- Call management
- Inbound phone calls
- Call handling
- Call center operations
Timeline
Server
Hefs bar and grill
07.2023 - Current
Forklift Driver
Walmart
12.2021 - 07.2023
Store Associate
Walmart
08.2020 - 12.2021
Crew Member
Mcdonalds
05.2019 - 08.2020
High School Diploma -
Rutherford Early College High School