NAKEISHA LEAK
Greensboro
Summary
Motivated and self-driven professional with a proven ability to excel independently and collaboratively within a team environment. Seeking a challenging opportunity that fosters skill enhancement and knowledge expansion, paving the way for significant professional and personal growth.
Committed to delivering high-quality results while adapting to dynamic work conditions and embracing new challenges. Eager to contribute valuable insights and innovative solutions in a forward-thinking organization.
Professional administrative specialist, highly focused on streamlining office operations and enhancing team productivity. Proven ability to manage schedules, coordinate meetings, and support project execution. Known for collaborative spirit and adaptability, ensuring efficient and effective completion of tasks.
Overview
18
18
years of professional experience
Work History
Staff Assistant
Duke University- GU/Medical Oncology
Durham, NC
04.2018 - Current
- Coordinated schedules for faculty and staff, ensuring efficient use of time and resources.
- Reimbursements were submitted after each travel meeting. Assisted with patient appointments, optimizing workflow and enhancing patient experience.
- Assisted in developing departmental communications, maintaining clarity and consistency across platforms.
- Streamlined office procedures, improving operational efficiency and reducing administrative delays.
- Supported daily operations with efficient task management, contributing to overall office productivity and organization.
- Managed extensive calendar scheduling for department leaders, ensuring timely attendance to important engagements.
- Organized travel arrangements for staff members, ensuring smooth transitions during business trips.
Administrative Assistant / Business Manager
Circle of Daughter’s Adult Family Care Home
Durham, NC
09.2008 - 03.2023
- Employee supervision (hiring, training, evaluating employees)
- Budget reporting – documentation, review, payroll
- Completion of MARs (client activity goals and learning behaviors)
- Managed scheduling and coordination of resident care activities.
- Developed and maintained filing systems for confidential client records.
Team Lead-Supervisor-Administrative Assistant to the Director of Medical Oncology
Duke Multidisciplinary Breast Program, DUMC
Durham, NC
10.2017 - 04.2021
- Deals with a diverse group of important external callers and visitors, as well as internal contacts at all levels of the organization.
- Use independent judgment to plan, prioritize, and organize diversified workload for office efficiency.
- Clear travel expenses to specific fund codes using Duke Concur
- Organize travel, manage calendars, Setup Zoom/WebEx meetings
- Keep provider’s Bio sketch updated
- Supervise (3) administrative assistances daily work performances which include end of year evaluations
- Organize/Setup weekly Tumor Board conferences
- Analyze data, perform multiple tasks
- Maintained a professional, skillful service-oriented working relationships with senior leadership, patients, physicians, co-workers and employees.
Medical Secretary
Duke Hematologic Malignancies/Adult Bone Marrow Transplant, DUMC
Durham, NC
06.2012 - 10.2017
- New patient scheduling
- - Gathering appropriate outside medical documentation
- - Submitting diagnostic pathology for review
- - Submitting radiology CDs for uploading into PACS
- - Scheduling appointments in EPIC
- - Updating patient care teams accordingly
- - Entering patient demographic and insurance information
- - Create referral as appropriate
- - Communicating appointment details with referring provider and patient
- - Mailing brochure and appointment reminders to patients
- Established (Return) patient scheduling
- - Bump Lists (rescheduling appointments due to clinic closings)
- - Rescheduling appointments as directed by MD/APP
- - Rescheduling appointments as appropriate per patient request
- Correspondence
- - EPIC InBasket communication with providers
- - MyChart communication with patients
- - Routing clinic notes / discharge summaries to external providers
- - Referring patients to internal and external providers
- - Medical record requests
- Scanning outside records / documents for uploading into EPIC (appropriate labeling, maintaining a log of scanned records)
- ACD Phone Line
- - Triaging incoming calls and route to appropriate party
- - Communicate message to providers via InBasket and or email (or paging, if appropriate)
- - Customer Service
- EPIC Work Queues
- - Timely completion of tasks sent via Heme Malig Pool
- - Monitoring and timely completion of referrals in the Heme Malig referral queue – routing incorrect referrals to appropriate disciplines when necessary
Patient Financial Representative
Wake Med Hospital
Raleigh, NC
06.2008 - 05.2012
- Medical Terminology / CPT codes
- Complex systems (IDX., SMS and SOFTMED)
- Telephone Communications
- Customer Service
- Managed patient billing inquiries, ensuring accurate resolution of financial concerns.
- Facilitated insurance verification processes to enhance patient access and service delivery.
- Provided support for collections efforts, streamlining procedures to improve cash flow.
Education
Bachelors - Public Administration
Shaw University
Raleigh, NC05-2012
Bachelor of Science - Para-legal studies, not completed
Durham Tech Community College
Durham, NC05-2001
High School Diploma - undefined
Hillside High School
Durham, NC05-1997
Skills
- Document management
- Calendar management
- Reception duties
- Document control
- Scheduling
- Data entry proficiency
- File organization
Timeline
Staff Assistant
Duke University- GU/Medical Oncology
04.2018 - Current
Team Lead-Supervisor-Administrative Assistant to the Director of Medical Oncology
Duke Multidisciplinary Breast Program, DUMC
10.2017 - 04.2021
Medical Secretary
Duke Hematologic Malignancies/Adult Bone Marrow Transplant, DUMC
06.2012 - 10.2017
Administrative Assistant / Business Manager
Circle of Daughter’s Adult Family Care Home
09.2008 - 03.2023
Patient Financial Representative
Wake Med Hospital
06.2008 - 05.2012
High School Diploma - undefined
Hillside High School
Bachelors - Public Administration
Shaw University
Bachelor of Science - Para-legal studies, not completed
Durham Tech Community College