Najjah Carroll
Stem
Summary
Motivated professional with several years of experience offering office support in industry. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills.
Meticulous and systematic Administrative Assistant skilled in organizing, planning and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports and records, handling correspondence and managing deliveries. Skilled in oral and written communication, team leadership and relationship-building.
Overview
20
20
years of professional experience
Work History
Casework Technician
Vocational Rehabilitation
Creedmoor
03.2015 - Current
- Schedule appointments, updating demographics,interpreting and verifying provider orders in accordance of state and HIPAA guidelines
- Develop and maintain affective communication with patients, medical and mental facilities
- Initiate referrals for Vocational Rehabilitation services
- Attend regular staff meetings, CRP, and safety trainings
- Screen incoming calls and guests to the appropriate area
- Create case files for each client, request medical records and schedule diagnostic and other appointments for clients as requested
- Demonstrate the ability to develop and deliver written information as well as the ability to convey information orally to individuals or groups while adhering to confidentiality guidelines.
- Perform general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors
- Deliver top-notch administrative support to office staff, promoting excellence in office operations.
- Displayed sensitivity to the cultural and linguistic needs of the clients and families served.
- Provide casework support to counselors.
Administrative Specialist
Southwest Durham Family Medicine
10.2014 - 03.2015
- Coordinated patient scheduling and managed appointment logistics effectively.
- Prepared correspondence such as letters, memos, emails and faxes for physicians and other staff members.
- Answered incoming calls promptly and directed calls to the appropriate personnel when necessary.
- Greeted patients, answered inquiries and provided assistance in a professional manner.
- Verified insurance coverage and billing information with insurance companies.
- Ensured HIPAA compliance by following all regulations related to the handling of confidential patient information.
- Monitored office supplies inventory levels, placed orders when necessary and ensured timely delivery of items ordered.
Child Nutrition
Royal Elementary School
Louisburg
10.2014 - 03.2015
- Prepared balanced meals following nutrition guidelines and safety standards.
- Served meals to children in a timely and organized manner.
- Maintained cleanliness of kitchen and dining areas to ensure hygiene compliance.
- Monitored food inventory and reported shortages to management for reordering.
- Followed dietary restrictions and preferences to accommodate diverse needs of children.
- Operated cash register for processing children's food payments.
- Provided excellent customer service to students, faculty, and staff members.
- Maintained accurate records of food purchases, inventory, production and distribution.
Administrative Specialist
Southwest Durham Family Medicine
09.2010 - 10.2014
Tier Tech 1, CSR
ACS Xerox
Cary
03.2010 - 09.2010
- Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
- Managed quality control and maintained high level of customer satisfaction.
- Participated in training to maintain technical expertise and proficiency on applicable equipment.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Updated databases with new and modified customer data.
- Promoted available products and services to customers during service, account management and order calls.
Cull/Repackage
Genco @ Iams
Henderson
10.2007 - 03.2010
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked with cross-functional teams to achieve goals.
- Coordinated outgoing deliveries with logistics teams for timely dispatch.
- Inspected products for damage and ensured quality standards were met.
- Assisted in training new staff on shipping and receiving procedures.
- Maintained accurate shipping records and documentation for compliance purposes.
- Processed outbound shipments, including packing and labeling products for delivery.
Customer Service Rep
ACS, Inc
Henderson
06.2005 - 10.2007
- Assist Doctors,Pharmacist,and medicare/Medicaid patients with filling prescriptions in seven different states.
- Provided customer support via phone, email, and chat for diverse inquiries.
- Resolved customer complaints efficiently while maintaining a positive demeanor.
- Troubleshoot the issue when there is a conflict with filling prescriptions.
- Assisted in training new staff on customer service protocols and tools.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Education
High School -
Southern Vance High School
Henderson, NC05-2003
Business Administration, Computer Science
North Carolina Central University
Durham, NCSkills
- Computer literate
- Multiple software packages
- Utilization of third party portals
- Capture patient information
- Proficient use of office machines
- Multi-line phones
- Hands on problem solver
- Ability to communicate clearly
- Updating demographics with accuracy
- Obtaining medical Records
- Operates within standard operating procedures (SOPs)
- Case management
- Appointment scheduling
- HIPAA compliance
Relevant Experience
- Schedule appointments, interpreting and verifying provider orders in accordance with state and HIPAA guidelines
- Develop and maintain effective communication with patients, medical and mental facilities
- Initiate referrals for Vocational Rehabilitation services
- Expertise in customer service
- Attend regular staff meetings, CRP, and safety trainings
- Screen incoming calls and guests to the appropriate area
- Create case files for each client, request medical records and schedule diagnostic and other appointments for clients as requested
- Demonstrate the ability to develop and deliver written information as well as the ability to convey information orally to individuals or groups while adhering to confidentiality guidelines
- Perform general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors
- Deliver top-notch administrative support to office staff, promoting excellence in office operations
- Displayed sensitivity to the cultural and linguistic needs of the clients and families served
Career Development
- Administrative
- Excellent Customer Service
- Work Keys Silver Certificate
Timeline
Casework Technician
Vocational Rehabilitation
03.2015 - Current
Administrative Specialist
Southwest Durham Family Medicine
10.2014 - 03.2015
Child Nutrition
Royal Elementary School
10.2014 - 03.2015
Administrative Specialist
Southwest Durham Family Medicine
09.2010 - 10.2014
Tier Tech 1, CSR
ACS Xerox
03.2010 - 09.2010
Cull/Repackage
Genco @ Iams
10.2007 - 03.2010
Customer Service Rep
ACS, Inc
06.2005 - 10.2007
High School -
Southern Vance High School
Business Administration, Computer Science
North Carolina Central University