Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Military Service
Timeline
Generic

Najee Dixon

Shelby,NC

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Special Handling Supervisor

Charlotte Air National Guard
11.2020 - 04.2023
  • Performs and manages air transportation activities
  • Plans, schedules, and processes eligible passengers and cargo for air movement
  • Loads and unloads passengers, cargo, and baggage moved on military and commercial-contract aircraft
  • Prepares and maintains air movement records and reports
  • Performs aircraft cleaning services and delivers meals and comfort item supplies to aircraft
  • Operates forklifts and aircraft loading equipment
  • Uses computer systems to provide in-transit visibility over passenger and cargo movement operations
  • Maintained database systems to track and analyze operational data.
  • Generated reports detailing findings and recommendations.
  • Created and managed project plans, timelines and budgets.
  • Observed packing operations to verify conformance to specifications.
  • Educated staff on organizational mission and goals to help employees achieve success.

Customer Service Representative

Signature Services
11.2022 - 03.2023
  • Company Overview: Remote
  • Conduct every transaction with a customer focused, courteous, approach that will ensure first call resolution and achieve quality scores while maintaining production standards
  • Research and evaluate medical claims and benefits for proper adjudication
  • The systems used include using client systems, soft phone system and customer relationship management software
  • Document call activity and make requests for corrective action into VA systems
  • Maintain a working knowledge of applicable VA regulations as they relate to 72-hour notification requirements
  • Maintain access for all client systems, as assigned
  • Act as an effective team member
  • Other duties as assigned
  • Remote

Air Transportation Supervisor

US Active Duty Air Force
03.2015 - 11.2020
  • Performs and manages air transportation activities
  • Plans, schedules, and processes eligible passengers and cargo for air movement
  • Loads and unloads passengers, cargo, and baggage moved on military and commercial-contract aircraft
  • Prepares and maintains air movement records and reports
  • Performs aircraft cleaning services and delivers meals and comfort item supplies to aircraft
  • Operates forklifts and aircraft loading equipment
  • Uses computer systems to provide in-transit visibility over passenger and cargo movement operations

Cashier/Customer Service

AM PM gas station
09.2013 - 03.2014
  • Responsible for opening/Closing store, cleanliness of entire location both inside and outside, handling cash intake and outtakes, stocking and pricing retail items, cooking hot food, insuring proper accountability of all lottery stocks; winnings and distribution of tickets

Cashier/Sales Associate

Lowes
02.2012 - 06.2012
  • Responsible for the opening/closing the front end of building, in charge of the associates running registers, giving overrides, helping and greeting customers
  • Giving associates daily tasks and handling cash intakes and outtakes

Education

Bachelor's degree - Elementary Education

Western Governors University
Salt Lake City, UT
05-2026

High school diploma - undefined

Burns High School
Lawndale, NC
06.2010

Skills

  • Microsoft Outlook
  • Supervising Experience
  • Microsoft Office
  • Information management
  • Analysis skills
  • Report creation
  • Dispute resolution
  • Verbal and written communication

Accomplishments

  • Air and Space Medal
  • National Defense Medal
  • Combat Readiness Medal
  • Combat Action Medal
  • Air and Space Outstanding Unit Award
  • Joint Service Accommodation Medal
  • Air Force Good Conduct Medal with Oak Leaf Cluster
  • Air and Space Expeditionary Service Medal
  • Inherent Resolve Medal with Combat Device Medal
  • Air and Space Campaign Medal
  • USAF NCO PME Graduation Medal
  • Kuwait Liberation Medal

Certification

  • Driver's License
  • Secret Clearance

Military Service

  • Active duty Air Force, 03/01/15 to 11/01/20
  • Air National Guard, United States, SSGT/E5, 11/01/20 to 04/23/2023

Timeline

Customer Service Representative

Signature Services
11.2022 - 03.2023

Special Handling Supervisor

Charlotte Air National Guard
11.2020 - 04.2023

Air Transportation Supervisor

US Active Duty Air Force
03.2015 - 11.2020

Cashier/Customer Service

AM PM gas station
09.2013 - 03.2014

Cashier/Sales Associate

Lowes
02.2012 - 06.2012

High school diploma - undefined

Burns High School

Bachelor's degree - Elementary Education

Western Governors University

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Najee Dixon