NAJEE BUTTS
Raleigh
Summary
Dedicated quality control analyst proficient in standard sampling and testing protocols in settings. Consistently enforces company policies and agency guidelines to comply with state and federal regulations. Analytical Quality Control Analyst offering experience in implementing and monitoring quality control systems. Skilled in interpreting technical data, identifying trends, and ensuring compliance with established standards. Demonstrated ability to drive process improvements, maintain product integrity and contribute positively to organizational success. Known for strong problem-solving abilities and commitment to continuous learning.
Overview
9
9
years of professional experience
Work History
Quality Control Analyst (QA)
Millennium Print Group
Morrisville
01.2022 - 01.2023
- Demonstrated solid knowledge of Logistics Management by utilizing best practices in auditing orders and tracking processes
- Assisted with stocking of incoming shipment and ensuing placed in correct locations throughout the warehouse.
- Provided effective communication and coaching feedback to analysts for productivity tracking.
- Familiar with distribution and order management software.
- Ensured products met and remained in compliance according to company guidelines.
- Served as a liaison between analysts and management.
- Contract
ER Depart. Mental Health Security Officer
Allied Universal Security
09.2019 - 01.2022
- Viewed security footage around facility parameters to ensure smooth facility operations.
- Assisted with de-escalation processes, to ensure safe handling in unique situations that may arise.
- Served as a point of contact for guest entering and exiting the facility.
- Stayed up to date with policies and procedures to ensure guidelines were properly withheld.
Front Desk Associate
Sheraton Hotel
07.2018 - 09.2019
- Maintained as point of contact for guest entering/exiting hotel lobby.
- Answered incoming calls and assisted with reservations/cancellations.
- Mediated guest complaints.
- Remained in communication with hotel staff to ensure guest are being served and assisted promptly.
- Processed payments and other essential offices duties assigned.
Customer Service Representative
Blue Cross and Blue Shield (BCBS)
01.2014 - 07.2018
- Assisted with order processing to ensure seamless delivery with no delay.
- Received inbound inquiries from BCBS insured persons.
- Act as a liaison between customer and company.
- Scheduled services and interviews to determine eligibility.
- Completed intake applications and verified that all requested documents have been received and properly attached to each appropriate client case.
Education
Associate of Applied Science - Health Care Administration
Wake Technical Comm Coll.
Raleigh, NC06-2026
HS Diploma - General Studies
Norview High
Norfolk, VA05.2009
Skills
- Platform expertise
- Attention to detail
- Analytics
- Effective Communication
- Leadership Skills
- Goal Oriented
- Health care operations
- Customer service
- Effective communication
- Quality assurance
- Data analysis
- Problem resolution
- Team collaboration
- Quality management systems
Timeline
Quality Control Analyst (QA)
Millennium Print Group
01.2022 - 01.2023
ER Depart. Mental Health Security Officer
Allied Universal Security
09.2019 - 01.2022
Front Desk Associate
Sheraton Hotel
07.2018 - 09.2019
Customer Service Representative
Blue Cross and Blue Shield (BCBS)
01.2014 - 07.2018
Associate of Applied Science - Health Care Administration
Wake Technical Comm Coll.
HS Diploma - General Studies
Norview High