Nainshi Patel
NovuHealth
BELMONT
3
Languages
5
years of professional experience
Customer Service and Healthcare Coordination Professional experienced in support, scheduling, and conflict resolution. Improved client experience and ensured data accuracy through effective communication and HIPAA compliance. Managed complex workflows and coordinated patient care while maintaining accurate documentation and compliance.
Work History
Social Services Coordinator
1 Year 9 Months- Coordinate and schedule occupational medical exams, drug screens, vaccinations, bloodwork and other healthcare services with clinics, pharmacies, and labs nationwide.
- Communicated with medical facilities to authorize procedures, confirm appointments, and ensure accurate preparation of all paperwork.
- Troubleshot scheduling conflicts to meet client deadlines.
- Request, collect, and review medical records for accuracy, completeness, and compliance with clearance requirements.
- Ensure records are appropriately stored, tracked, and uploaded into electronic systems in strict adherence to HIPAA regulations.
- Document medical results and outcomes in the appropriate system, ensuring accuracy and timeliness of data entry.
Patient Care Representative
1 Year 1 Month- Answered incoming calls, scheduled appointments, and routed inquiries to appropriate clinic staff.
- Collected copays and processed patient payments accurately using point-of-service systems.
- Verified insurance eligibility and updated coverage information for urgent care visits.
- Coordinated patient flow between registration, clinical staff, and discharge processes.
- Maintained accurate electronic medical records and protected confidential patient information.
- Streamlined appointment scheduling for better time management, resulting in decreased wait times and increased patient satisfaction.
- Actively participated in staff meetings contributing valuable insights into improving processes within the clinic to enhance patient experience.
- Responded to patient queries and concerns concerning insurance coverages and deductibles.
Customer Service Representative
1 Year 11 Months- Resolved customer inquiries through phone, email, and chat with accurate product and order information.
- Processed returns, exchanges, and refund requests while maintaining service policies and documentation accuracy.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Improved resolution time with effective problem-solving for customer complaints.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
- Delivered prompt service to prioritize customer needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Call Center Service Advocate I
1 Year 3 Months- Addressed customer inquiries and resolved service issues with accurate, timely responses.
- Coordinated with internal teams to escalate complex concerns and complete resolutions.
- Tracked pending cases and maintained consistent communication until closure.
- Documented interactions, case details, and follow-up actions in CRM systems.
- Reviewed service requests for accuracy, completeness, and compliance with support procedures.
- Adapted quickly to changing priorities while supporting high-volume service queues.
- Documented calls accurately, maintaining organized records for future reference or escalation purposes if needed.
Education
Associate of Science - Communications
Skills
Data entry
Data management
Computer proficiency
Customer service
Call center experience
Complaint handling
Complaint resolution
Client coordination
Case management
Client relations
Customer satisfaction measurement
Active listening
Data analysis
Customer satisfaction metrics
Relationship building
Effective communication
Languages
English
Full Professional
Hindi
Full Professional
Gujarati
Full Professional
Timeline
Social Services Coordinator
NovuHealth
02.2025 - CurrentRead More
Patient Care Representative
Fast Med Urgent Care
01.2024 - 02.2025Read More
Customer Service Representative
Loreal Luxe, Lancome
01.2022 - 12.2023Read More
Call Center Service Advocate I
Aeroteklabs
09.2021 - 12.2022Read More
Parker University
Associate of Science from Communications
Read More