Naima Mendez
Charlotte
Summary
Compassionate bilingual professional with a strong background in insurance customer service and caregiving. Recognized for building positive client relationships, resolving concerns, and maintaining meticulous documentation in fast-paced environments while adhering to confidentiality standards.
Overview
5
5
years of professional experience
Work History
Insurance Customer Service Representative
Insurance Customer Service Representative
08.2025 - Current
- Assisted customers by answering questions regarding insurance policies, benefits, billing, claims, and account information while providing accurate and professional support.
- Resolved customer concerns by researching policy information, identifying appropriate solutions, and ensuring every interaction resulted in a positive customer experience.
- Maintained detailed and accurate documentation of customer interactions, policy updates, and service requests using company software and databases.
- Educated customers on available insurance products, coverage options, payment plans, and policy changes while ensuring they understood their benefits.
- Protected confidential customer information by following HIPAA and company privacy guidelines while maintaining professionalism during every interaction.
- Worked efficiently in a remote environment while consistently meeting productivity goals, quality standards, and customer satisfaction expectations.
Quality Assurance Associate
Bakkavor
Charlotte
04.2025 - 08.2025
- Performed detailed quality inspections throughout the manufacturing process to ensure products met company standards, customer expectations, and food safety regulations.
- Identified product defects, documented findings accurately, and collaborated with production teams to implement corrective actions and prevent recurring quality issues.
- Conducted routine quality checks on ingredients, packaging, labeling, and finished products while maintaining strict attention to detail.
- Followed FDA regulations, GMP standards, sanitation procedures, and workplace safety policies to ensure compliance with company requirements.
- Maintained accurate quality control records and inspection reports while assisting supervisors with audits and continuous improvement initiatives.
- Worked efficiently in a fast-paced production environment while consistently meeting productivity and quality goals.
Caregiver / Home Health Aide
Caregiver / Home Health Aide
Charlotte
01.2022 - 01.2025
- Delivered compassionate, individualized care to clients in their homes while promoting independence, dignity, and overall well-being.
- Assisted clients with activities of daily living, including bathing, dressing, grooming, toileting, mobility assistance, meal preparation, and light housekeeping.
- Monitored clients for changes in physical, emotional, and mental health conditions and promptly communicated concerns to family members and healthcare professionals.
- Assisted with medication reminders, maintained daily care documentation, and ensured care plans were followed accurately.
- Built trusting relationships with clients and their families by providing dependable, respectful, and compassionate care.
- Maintained a clean, organized, and safe environment to reduce fall risks and promote client comfort.
- Supported clients with companionship, transportation to appointments, and recreational activities to improve quality of life.
Education
High School Diploma -
Audrey Kell High School
Charlotte, NC08-2024
Skills
- Customer Service Excellence
- Home Health Care
- Insurance Customer Support
- Quality Assurance
- Client Relations
- HIPAA Compliance
- Medical Documentation
- Data Entry & Record Keeping
- Problem Solving
- Critical Thinking
- Communication
- Time Management
- Team Collaboration
- Microsoft Office Suite
- Adaptability
- Conflict Resolution
- Attention to Detail
- Bilingual: English & Spanish
- Documentation management
- Claims processing
Languages
- English, Fluent
- Spanish, Fluent
Timeline
Insurance Customer Service Representative
Insurance Customer Service Representative
08.2025 - Current
Quality Assurance Associate
Bakkavor
04.2025 - 08.2025
Caregiver / Home Health Aide
Caregiver / Home Health Aide
01.2022 - 01.2025
High School Diploma -
Audrey Kell High School