Nadiya Wilson
Kannapolis
Summary
Success driven employee for every occupation. Dedicated and willing to offer extra assistance while always staying positive and motivated. Works well in teams and independently to get the task done.
Overview
6
6
years of professional experience
Work History
Customer Service Manager
Hobby Lobby
06.2019 - Current
- Maintained high-quality service through effective resource allocation
- Contributed to effective decision-making with detailed reports on daily operations
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
Security Officer
Allied Universal Security Services
03.2023 - 09.2023
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Asset Protection Specialist
Target
03.2024 - 09.2024
- Maintained high-quality service through effective resource allocation
- Contributed to effective decision-making with detailed reports on daily operations
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
Education
Liberal Studies
North Carolina A&T State University
Greensboro, NC12.2025
Skills
- Multitasking
- Dedication
- Customer service
- Employee training
- Conflict resolution
- Effective communication
- Risk assessment
- Problem-solving
- Microsoft outlook, word, and Excel
- Customer focused
- Customer relations
- Decision-making
- Cash handling
- Adherence to high customer service standards
Timeline
Asset Protection Specialist
Target
03.2024 - 09.2024
Security Officer
Allied Universal Security Services
03.2023 - 09.2023
Customer Service Manager
Hobby Lobby
06.2019 - Current
Liberal Studies
North Carolina A&T State University
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