Nadia Jones
Charlotte
Summary
Dedicated customer service professional with expertise in conflict resolution and relationship management. Proven ability to enhance customer satisfaction through effective communication and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Rep 2, Cust Svc Billing
Charter Communications, Spectrum
Charlotte
03.2022 - Current
- Provided customer service by answering product and service related questions.
- Greeted customers and responded to inquiries in a timely manner.
- Participated in training sessions designed to improve overall job performance.
- Assisted customers with order placement, returns, exchanges, and refunds.
- Answered phone calls and directed them to appropriate personnel.
- Demonstrated strong problem solving skills when faced with challenging situations or complex inquiries from customers.
- Answered customer inquiries promptly and professionally
- Submit valid Unified Case Management tickets to be researched and completed by leadership
Assistant Store Manager
Dollar General Store
Brooklyn
10.2018 - 03.2020
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Supervised cash handling processes to ensure accuracy of transactions.
- Managed day-to-day operations including scheduling shifts, assigning tasks.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Call Center Representative
AST Fund Solutions
Brooklyn
01.2017 - 08.2018
- Recorded shareholders' voting instructions.
- Provided information to shareholders based solely on what is contained in the prospectus by following scripts, fact sheets, and rebuttals verbatim.
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
Education
Some College (No Degree) - Business Management
Community College of Rhode Island
Warwick, RI06-2015
Skills
- Customer service
- Conflict resolution
- Customer relationship management
- Problem solving
- Communication skills
- Professionalism
- Performance metrics
Accomplishments
- Bronze Winner
- Level Up Achievement
Timeline
Rep 2, Cust Svc Billing
Charter Communications, Spectrum
03.2022 - Current
Assistant Store Manager
Dollar General Store
10.2018 - 03.2020
Call Center Representative
AST Fund Solutions
01.2017 - 08.2018
Some College (No Degree) - Business Management
Community College of Rhode Island
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