Nadia Jones
Charlotte
Summary
Driven Retail Sales Manager with proven experience in maximizing sales, improving customer satisfaction, and driving operational improvements. Possess strong leadership skills, coupled with the ability to train and motivate staff to exceed targets. Have consistently made significant impacts in previous roles through strategic planning and execution of effective sales and marketing campaigns.
Overview
3
3
years of professional experience
Work History
Retail Sales Manager
Foot Locker
Charlotte
07.2023 - 01.2025
- Utilized CRM systems to manage customer relationships and personalize sales efforts.
- Fostered a positive work environment, encouraging teamwork and employee engagement.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Built talented and successful team that increased department sales.
Customer Service Cashier
Goodwill Industries Inc.
Charlotte
02.2022 - 10.2024
- Addressed customer questions and concerns regarding products
- Followed established loss prevention procedures when dealing with suspicious customers or activities.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Operated cash registers to process payments for goods and services.
- Provided excellent customer service by helping customers locate items they were looking for.
- Built and maintained productive relationships with employees.
Education
Some College (No Degree) - Nursing
Central Piedmont Community College
Charlotte, NCSkills
- Patient care
- Medication administration
- Medical terminology
- Customer service
- Inventory management
- Marketing strategies
- Strategic planning
- Teamwork and collaboration
- Direct sales
- Communication skills
- Training and mentoring
Timeline
Retail Sales Manager
Foot Locker
07.2023 - 01.2025
Customer Service Cashier
Goodwill Industries Inc.
02.2022 - 10.2024
Some College (No Degree) - Nursing
Central Piedmont Community College