Nadia Herron
Charlotte
Summary
Experienced with client relations, delivering high-quality service to meet healthcare needs. Utilizes effective communication and problem-solving skills to address client concerns. Track record of collaborating with teams to achieve positive outcomes.
Healthcare professional with proven history in client relations and service excellence. Demonstrates strong focus on team collaboration and adaptability to changing needs, ensuring positive outcomes. Skilled in communication and problem-solving, consistently reliable in delivering results.
Overview
6
6
years of professional experience
Work History
Conduent Healthcare Representative
Conduent Healthcare LLC
Charlotte, NC
12.2024 - Current
- Facilitated patient inquiries, ensuring timely and accurate responses to enhance service satisfaction.
- Coordinated healthcare services, streamlining communication between patients and providers for improved outcomes.
- Managed electronic health records, maintaining data integrity and compliance with healthcare regulations.
- Educated patients on insurance benefits and coverage options, fostering informed decision-making regarding care.
- Facilitated insurance verification processes, ensuring accuracy and compliance with healthcare regulations.
- Educated patients on service offerings, enhancing their understanding of available healthcare resources.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
Customer Service Representative
TTEC Concord
Concord, NC
11.2022 - 06.2024
- Used a consultative sales approach to understand customer needs and make relevant recommendations.
- Kept accurate and current customer account data with manual form processing and digital information updates.
- Provided a superior customer experience in order to build a loyal customer base.
- Educated customers about promotions to increase sales.
- Answered customer calls promptly to avoid long wait times on hold.
- Promoted available products and services to customers during service, account management, and order calls.
- Kept customers happy by implementing forward-thinking strategies that focused on meeting their needs and resolving their concerns.
Package Handler
FEDEX GROUND
Concord, NC
12.2021 - 01.2023
- Discussed potential hazards and other issues with teammates and supervisors so that we could resolve them together.
- Organized efficient daily work plans based on oral and written instructions to meet challenging objectives.
- Gained a thorough understanding of each shift's responsibilities and job tasks, prioritizing those that needed to be completed right away.
- Filled voids in boxes and arranged items to fit properly based on size, dimensions, and weight.
- Loaded completed orders onto pallets using delivery numbers as a guide.
- Paid close attention to gain a thorough understanding of the duties required for each shift, completing priority tasks first during team meetings.
- Cleared jams and unblocked the conveyor system to keep the goods flowing.
Cashier
Ross Dress for Less
Charlotte, NC
05.2020 - 08.2020
- Credit cards, checks, gift cards, and coupons were all processed by me.
- Educated customers about different promotions to increase sales.
- Immediately informed the manager of any accidents, injuries, or unsafe working conditions.
- Keep checkout areas clean and orderly, as well as perform other cleaning tasks such as mopping floors and emptying trash cans.
- Helped customers by answering their questions and completing their requests.
- Counted cash in the register drawer to keep the register balanced at the start and end of each shift.
- Kept well-stocked cashier lanes and store shelves to promote strong sales.
- Greeted customers with a smile and offered prompt and dedicated assistance.
- Provided attentive and skilled assistance to all customer needs.
Education
High School -
Garinger High School
Charlotte, NC06-2016
Associate of Science - Medical Assisting
Central Piedmont Community College
Charlotte, NC12-2026
Bachelor of Science - Business Administration
Fayetteville State University
Fayetteville, NC01-2021
Skills
- Customer service
- Organized
- Retail support
- Shipping procedures
- Report preparation
- Stocking
- Strategic sales
- Service compliance
- Self-motivated
- Verbal communication
- Quick learner
- Sales
- Listening skills
- Problem solving
- Warehousing
- Training development
- Money handling
Timeline
Conduent Healthcare Representative
Conduent Healthcare LLC
12.2024 - Current
Customer Service Representative
TTEC Concord
11.2022 - 06.2024
Package Handler
FEDEX GROUND
12.2021 - 01.2023
Cashier
Ross Dress for Less
05.2020 - 08.2020
Bachelor of Science - Business Administration
Fayetteville State University
High School -
Garinger High School
Associate of Science - Medical Assisting
Central Piedmont Community College