To demonstrate empathy and kindness to each individual customer.
To be a team player that brings good positive energy to every room or work environment.
To teach others what it means to demonstrate outstanding customer service.
To be the kind of leader that pushes others forward in order to accomplish the task at hand.
Overview
4
4
years of professional experience
Work History
Full time Crew Member
Panera Bread
10.2024 - Current
Greeting customers with a friendly smile and welcoming them to the restaurant
Taking orders accurately and efficiently
Maintaining cleanliness of the front of restaurant
Stocking supplies periodically
Following food safety guidelines
Assisting with inventory management
Ensuring a positive customer experience
Pharmacy Technician
Walgreens
05.2024 - 09.2024
Assist the Pharmacist under direct supervision
Assist the Pharmacist in the performance of other Pharmacy Department duties
Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions
Delivers a distinctive and pleasant customer experience
Performs duties assigned by Pharmacy Manager, Staff Pharmacist, and Store Manager which includes: utilizing pharmacy systems, filling prescriptions, reporting prescription errors, and handling telephones calls that do not require personal attention from the pharmacist
Front end staff/Cashier
Walmart
02.2024 - 04.2024
Provide customer service by acknowledging the customer and their needs and request
Identifying the customer needs by asking specific questions
Assisting with purchasing decisions
Resolving customer issues or taking the situation to a team lead to ensure the customer has all the help they need
Knowing how to operate the equipment used in front of the store, such as the cash drawer
Front of store staff
Target
05.2023 - 09.2023
Create a welcoming experience by authentically greeting all guests
Engage with guests in a genuine way, which includes asking questions to understand to better understand their specific needs
Work efficiently to minimize guest wait time while maintaining guest service and accuracy
Deliver easy and seamless service to all Order Pick Up, Drive Up, and Registry guests
Support guests services such order pick up (OPU) and Drive up (DU) and maintain a compliance culture while executing those duties
Accurately handle cash register operations and cash transactions
Ensure every item in the order is present and ready for the guests for pickup orders and drive up orders
Any problems the guests have should be dealt with at guests services or if it is a problem that guests services cannot handle it should be taken up with the shift lead
Inform guests of return policies and exchange policies
Sales Associate
Dillard's
12.2022 - 04.2023
Greet the customers with a warm welcome as they walk into the store and ask if they need help looking for anything and assist them if necessary
Ensure the assigned area of work is presentable to the guest as they walk in and out of the section
Report any complaints the customer has with the management team at the customer service desk
Give the customer a great experience and make sure they feel comfortable to return to the store in the future
Closing: Make sure the assigned area of work is organized and ready for opening and the money in the cash register is counted and make sure the required amount is remaining
Front of house staff
Chick-fil-a
05.2021 - 08.2022
Work as front of house staff which includes taking orders, cash and card transitions, preparing drinks and bagging food
Promptly report complaints to a member of the management team
Assist with food preparation to ensure food is served both fresh and hot
Exhibit excellent customer service consistently both indoor and outdoor, regardless of weather conditions, always exercising patience and upholding the great reputation of the company