Nadia Adonai
Charlotte
Summary
- To demonstrate empathy and kindness to each individual customer.
- To be a team player that brings good positive energy to every room or work environment.
- To teach others what it means to demonstrate outstanding customer service.
- To be the kind of leader that pushes others forward in order to accomplish the task at hand.
Overview
4
4
years of professional experience
Work History
Full time Crew Member
Panera Bread
10.2024 - Current
- Greeting customers with a friendly smile and welcoming them to the restaurant
- Taking orders accurately and efficiently
- Maintaining cleanliness of the front of restaurant
- Stocking supplies periodically
- Following food safety guidelines
- Assisting with inventory management
- Ensuring a positive customer experience
Pharmacy Technician
Walgreens
05.2024 - 09.2024
- Assist the Pharmacist under direct supervision
- Assist the Pharmacist in the performance of other Pharmacy Department duties
- Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions
- Delivers a distinctive and pleasant customer experience
- Performs duties assigned by Pharmacy Manager, Staff Pharmacist, and Store Manager which includes: utilizing pharmacy systems, filling prescriptions, reporting prescription errors, and handling telephones calls that do not require personal attention from the pharmacist
Front end staff/Cashier
Walmart
02.2024 - 04.2024
- Provide customer service by acknowledging the customer and their needs and request
- Identifying the customer needs by asking specific questions
- Assisting with purchasing decisions
- Resolving customer issues or taking the situation to a team lead to ensure the customer has all the help they need
- Knowing how to operate the equipment used in front of the store, such as the cash drawer
Front of store staff
Target
05.2023 - 09.2023
- Create a welcoming experience by authentically greeting all guests
- Engage with guests in a genuine way, which includes asking questions to understand to better understand their specific needs
- Work efficiently to minimize guest wait time while maintaining guest service and accuracy
- Deliver easy and seamless service to all Order Pick Up, Drive Up, and Registry guests
- Support guests services such order pick up (OPU) and Drive up (DU) and maintain a compliance culture while executing those duties
- Accurately handle cash register operations and cash transactions
- Ensure every item in the order is present and ready for the guests for pickup orders and drive up orders
- Any problems the guests have should be dealt with at guests services or if it is a problem that guests services cannot handle it should be taken up with the shift lead
- Inform guests of return policies and exchange policies
Sales Associate
Dillard's
12.2022 - 04.2023
- Greet the customers with a warm welcome as they walk into the store and ask if they need help looking for anything and assist them if necessary
- Ensure the assigned area of work is presentable to the guest as they walk in and out of the section
- Report any complaints the customer has with the management team at the customer service desk
- Give the customer a great experience and make sure they feel comfortable to return to the store in the future
- Closing: Make sure the assigned area of work is organized and ready for opening and the money in the cash register is counted and make sure the required amount is remaining
Front of house staff
Chick-fil-a
05.2021 - 08.2022
- Work as front of house staff which includes taking orders, cash and card transitions, preparing drinks and bagging food
- Promptly report complaints to a member of the management team
- Assist with food preparation to ensure food is served both fresh and hot
- Exhibit excellent customer service consistently both indoor and outdoor, regardless of weather conditions, always exercising patience and upholding the great reputation of the company
Education
Business Administration
Central Piedmont Community College
Charlotte, NCHigh School Diploma -
South Mecklenburg High School
Charlotte, NC06.2022
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
Timeline
Full time Crew Member
Panera Bread
10.2024 - Current
Pharmacy Technician
Walgreens
05.2024 - 09.2024
Front end staff/Cashier
Walmart
02.2024 - 04.2024
Front of store staff
Target
05.2023 - 09.2023
Sales Associate
Dillard's
12.2022 - 04.2023
Front of house staff
Chick-fil-a
05.2021 - 08.2022
High School Diploma -
South Mecklenburg High School
Business Administration
Central Piedmont Community College