Myrakiel Coley
Target
Rocky Mount
1
Language
7
years of professional experience
Dynamic customer service professional with extensive experience at Target, excelling in problem resolution and relationship building. Proven ability to enhance customer satisfaction through effective complaint handling and product knowledge. Skilled in payment processing and team development, consistently achieving sales targets while maintaining a clean and organized shopping environment.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Work History
Customer Service Representative
2 Years 1 Month- Maintained cleanliness of aisles and storage areas, contributing to a safe shopping environment for customers.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Utilized handheld devices for tracking inventory movements and streamlining restocking processes.
- Performed inventory control, such as counting, and stocking merchandise.
- Supported management in training new staff on stocking procedures and safety protocols to ensure compliance.
- Greeted customers and directed to requested products.
Retail Associate
2 Years 1 Month- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained accurate inventory levels through regular stock checks and replenishment of merchandise.
- Operated point-of-sale systems efficiently, processing transactions and managing cash handling procedures.
- Collaborated with team members to achieve sales targets and improve store performance.
- Ensured compliance with safety and cleanliness standards throughout the store environment.
- Trained new associates on operational procedures, customer service expectations, and store policies.
- Resolved customer complaints promptly to maintain high satisfaction levels and loyalty initiatives.
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
- Maintained clean sales floor and straightened and faced merchandise.
- Collaborated with team members to achieve daily sales goals and exceed performance targets.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Answered questions about store policies and addressed customer concerns.
Assistant Team Lead
5 Months- Assisted in training new team members on operational procedures and customer service standards.
- Collaborated with team leads to optimize inventory management processes and enhance product availability.
- Supported daily operations by coordinating scheduling and ensuring adequate staffing levels during peak hours.
- Facilitated communication between departments to improve workflow efficiency and resolve customer inquiries promptly.
- Implemented strategies to streamline checkout processes, reducing wait times for customers during busy periods.
- Monitored sales floor performance, providing feedback to improve merchandising displays and customer engagement.
Bakery Clerk
1 Year 2 Months- Assisted customers with product selection and provided information on ingredients and dietary options.
- Maintained cleanliness and organization of bakery displays to enhance product visibility.
- Operated baking equipment and tools safely, adhering to all health and safety regulations.
- Collaborated with team members to restock shelves and ensure inventory accuracy throughout the day.
- Prepared baked goods according to established recipes while ensuring quality standards were met consistently.
- Monitored freshness of products, removing expired items promptly to maintain store standards.
- Engaged in daily cleaning tasks, upholding sanitation protocols in compliance with food safety guidelines.
- Supported promotional activities by arranging special displays for seasonal items and new products.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
Cashier Team Lead
2 Years 2 Months- Supervised daily cash register operations, ensuring accuracy and efficiency.
- Trained and mentored new cashiers on customer service protocols and point-of-sale systems.
- Managed team schedules to optimize staffing levels during peak hours.
- Resolved customer inquiries and complaints, enhancing overall satisfaction.
- Conducted regular audits of cash drawers to maintain financial integrity.
- Implemented process improvements that reduced transaction times significantly.
- Collaborated with management to develop promotional strategies for increased sales.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
Produce Clerk
1 Year 2 Months- Assisted in receiving, inspecting, and storing produce to ensure freshness and quality.
- Operated point-of-sale system efficiently to process customer transactions accurately.
- Collaborated with team members to restock shelves and manage inventory levels effectively.
- Monitored product expiration dates, removing outdated items promptly to maintain compliance.
- Educated customers on produce selection and storage techniques to optimize shelf life.
Cashier
1 Year 7 Months- Processed customer transactions accurately and efficiently at point of sale.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Assisted in stocking shelves and ensuring product availability for customers.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
Stocker
2 Years 3 Months- Stocked merchandise efficiently to maintain optimal inventory levels and enhance store presentation.
- Assisted in organizing and labeling products on shelves for improved accessibility and visual appeal.
- Monitored sales floor for product availability, ensuring timely replenishment of stock as needed.
- Collaborated with team members to implement effective merchandising strategies that drove customer engagement.
- Conducted regular inventory checks to identify discrepancies and assist in maintaining accurate stock records.
Education
GED
Skills
Customer service
Active listening
Critical thinking
Customer relations
Problem resolution
Relationship building
Call center experience
Computer proficiency
Conflict resolution
Complaint handling
Complaint resolution
Payment processing
Call management
Product knowledge
Appointment scheduling
Order processing
Team development
Documentation
Languages
English
Full Professional
Timeline
Customer Service Representative
Target
08.2024 - CurrentRead More
Retail Associate
Target
08.2024 - CurrentRead More
Assistant Team Lead
Target
11.2023 - 04.2024Read More
Bakery Clerk
Edge Of The Woods Market
02.2023 - 04.2024Read More
Cashier Team Lead
Edge Of The Woods Market
02.2022 - 04.2024Read More
Produce Clerk
Edge Of The Woods Market
02.2022 - 04.2023Read More
Cashier
Dollar Tree
05.2021 - 12.2022Read More
Stocker
Ross Dress for Less
06.2019 - 09.2021Read More
New Haven Adult Education Center
GED
Read More