Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mykia Sandifer

Rocky Mount

Summary

Dynamic customer service professional with extensive experience, excelling in complaint handling and CRM software. Proven track record of enhancing customer satisfaction and safeguarding sensitive information. Recognized for achieving outstanding results in fraud prevention and collections, demonstrating strong empathy and a commitment to client-focused solutions.

Professional with extensive experience in customer service. Strong focus on team collaboration and achieving results. Adept at handling inquiries, resolving issues, and adapting to changing needs. Reliable with excellent communication and problem-solving skills.

Overview

4
4
years of professional experience

Work History

CSR - Card Fraud Rep

TRUIST
05.2024 - 11.2025
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Educated employees on best practices for identifying and preventing potential fraud situations, raising overall awareness within the organization.
  • Assisted customers in taking appropriate measures to safeguard their accounts following instances of confirmed or suspected fraud events.
  • Safeguarded sensitive customer information by adhering to strict confidentiality protocols during investigations.

Medicaid Customer Service Representative

Cognizant
02.2025 - 05.2025
  • Improved customer service experience for applicants, providing clear explanations of eligibility requirements and addressing concerns promptly.
  • Maintained up-to-date knowledge of relevant laws, regulations, and policy changes affecting Medicaid eligibility determinations.
  • Resolved eligibility discrepancies by carefully reviewing regulations and collaborating with relevant parties to reach accurate determinations.
  • Handled sensitive client information with discretion, adhering to HIPAA privacy regulations at all times.
  • Addressed inquiries from providers regarding billing issues, reimbursements, claim statuses, recoupment, etc

Customer Service Representative

Extra Space Storage
05.2022 - 01.2024
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.

Collection Customer Service Representative

Regional Finance
08.2022 - 04.2023
  • Reduced outstanding receivables by consistently following up on overdue payments and negotiating payment arrangements.
  • Streamlined the collections process for enhanced efficiency and accuracy in tracking delinquent accounts.
  • Utilized advanced skip-tracing techniques to locate hard-to-find debtors, increasing the likelihood of successful collections efforts.
  • Exceeded monthly targets for both individual collections results and team performance consistently, demonstrating a strong commitment to achieving organizational goals.

Education

No Degree -

Medical Billing And Coding
Clearwater, FL

GED -

OIC
Rocky Mount, NC
06-2011

Skills

  • Customer service experience
  • Customer focus
  • Complaint handling
  • CRM software
  • Data entry

Timeline

Medicaid Customer Service Representative

Cognizant
02.2025 - 05.2025

CSR - Card Fraud Rep

TRUIST
05.2024 - 11.2025

Collection Customer Service Representative

Regional Finance
08.2022 - 04.2023

Customer Service Representative

Extra Space Storage
05.2022 - 01.2024

No Degree -

Medical Billing And Coding

GED -

OIC

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Mykia Sandifer