MYKAILA PINSON

• Engaged with customers to build rapport and promote long-term loyalty for increased sales.
• Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.

• Listened to customer needs and desires to identify and recommend optimal products.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Managed returns, exchanges and refunds in accordance with store policy.

**Location: Phoenix Dr. We were informed of the closing of this location just 3 days after my transfer, sadly.**

• Resolved customer inquiries and complaints promptly to maintain high service standards.
• Balanced cash registers at end of shift and filled out necessary reports.
• Processed returns and exchanges swiftly, ensuring a positive customer experience while adhering to company policies.
• Managed the store during the absence of higher-level supervisors, maintaining smooth daily operations and meeting sales goals.

**As one of four employees selected to open a new kiosk, I served as the only certified Mobile Expert and assumed day-to-day leadership responsibilities, while the manager oversaw multiple locations. I mentored and supported the team. In addition, I guided and developed three associates to achieve certification within 24 hours of one another, ensuring the entire team became commission-eligible and helping establish a strong foundation for the kiosk’s early success.**

• Mentored junior staff on best practices in customer service and technical support, promoting professional growth.
• Boosted sales performance with personalized recommendations tailored to each customer's unique needs.
• Improved sales conversion rates by utilizing strong product knowledge and persuasive communication skills.

**This location was a temporary position until the kiosk inside Sam's was ready to open**

• Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
• Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
• Increased customer satisfaction by providing expert advice on mobile devices and plans.

• Managing customer relationships and ensuring a seamless experience with our company
• Achieving sales targets by effectively matching customers with our services
• Maintaining a clean and organized store environment
• Advocating for customers and providing support throughout their interaction with us

• Loaded and unloaded trucks and delivered packages to homes

• ( Only left due to moving out of town due to an emergency ) handled cash , opened and closed store , counted drawers and safe , made deposit , did repricing , made the schedule etc

• Cold calling customers , I answer phones , troubleshoot issues with customers phones , handle cash , I do opening and closing duties around the store , input sales into the computer etc.

• Answered inbound call center calls , notated accounts , coordinated with coworkers to issues refunds to customers

• Answered inbound call center calls , notated accounts , coordinated with coworkers to issues refunds to customers and transferred customers to correct departments