MYKAILA PINSON

• Supervised store operations, ensuring compliance with policies and procedures.
• Trained and mentored new staff on customer service standards and operational tasks.
• Resolved customer inquiries and issues, improving overall satisfaction through effective communication.
• Coordinated daily opening and closing procedures, optimizing workflow efficiency.
• Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
• Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
• Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
• Engaged with customers to build rapport and promote long-term loyalty for increased sales.
• Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
• Ensured compliance with company policies and procedures, maintaining a safe and secure work environment for all staff members.
• Mentored junior staff members, helping them develop their skills to advance within the company successfully.
• Increased sales by providing exceptional customer service and product knowledge.
• Maintained store's cleanliness and visual standards, creating welcoming environment for customers.

• Analyzed mobile product trends to optimize inventory management and sales strategies.
• Contributed to a positive work culture by actively participating in team meetings, sharing ideas, and supporting colleagues.
• Boosted sales performance with personalized recommendations tailored to each customer's unique needs.
• Maintained a comprehensive understanding of the latest industry trends, products, and technologies to stay ahead of competitors.
• Collaborated with team members to achieve monthly sales targets.
• Contributed to increased store sales by offering excellent customer service and product knowledge in the retail setting.

**Location: Phoenix Dr. We were informed of the closing of this location just 3 days after my transfer, sadly.**

• Resolved customer inquiries and complaints promptly to maintain high service standards.
• Balanced cash registers at end of shift and filled out necessary reports.
• Resolved customer complaints professionally, ensuring their concerns were addressed promptly and effectively.
• Opened and closed store at proper times for reliable services.
• Processed returns and exchanges swiftly, ensuring a positive customer experience while adhering to company policies.
• Handled cash transactions accurately, contributing to efficient store operations and minimizing discrepancies.
• Managed the store during the absence of higher-level supervisors, maintaining smooth daily operations and meeting sales goals.

**As one of four employees selected to open a new kiosk, I served as the only certified Mobile Expert and assumed day-to-day leadership responsibilities, while the manager oversaw multiple locations. I mentored and supported the team. In addition, I guided and developed three associates to achieve certification within 24 hours of one another, ensuring the entire team became commission-eligible and helping establish a strong foundation for the kiosk’s early success.**

• Developed streamlined processes for inventory management, reducing errors and improving efficiency.
• Mentored junior staff on best practices in customer service and technical support, promoting professional growth.
• Boosted sales performance with personalized recommendations tailored to each customer's unique needs.
• Led product training sessions for new team members, fostering a supportive learning environment and increasing staff expertise.
• Improved sales conversion rates by utilizing strong product knowledge and persuasive communication skills.

**This location was a temporary position until the kiosk inside Sam's was ready to open**

• Trained team members on new product features and service protocols to enhance customer experience.
• Facilitated customer consultations to identify mobile needs and recommend tailored solutions.
• Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
• Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
• Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
• Increased customer satisfaction by providing expert advice on mobile devices and plans.

• Managing customer relationships and ensuring a seamless experience with our company
• Achieving sales targets by effectively matching customers with our services
• Maintaining a clean and organized store environment
• Promoting a lively and dynamic work atmosphere
• Advocating for customers and providing support throughout their interaction with us
• Staying updated on our network and keeping pace with advancements in technology
• Continuously expanding knowledge and expertise in my role
• Sharing knowledgeable and educating colleagues.

• Loaded and unloaded trucks and delivered packages to homes

• ( Only left due to moving out of town due to an emergency ) handled cash , opened and closed store , counted drawers and safe , made deposit , did repricing , made the schedule etc

• Cold calling customers , I answer phones , troubleshoot issues with customers phones , handle cash , I do opening and closing duties around the store , input sales into the computer etc.

• Answered inbound call center calls , notated accounts , coordinated with coworkers to issues refunds to customers

• Answered inbound call center calls , notated accounts , coordinated with coworkers to issues refunds to customers and transferred customers to correct departments

• Answered inbound call center calls , notated accounts , coordinated with coworkers to issues refunds to customers

• I made good for customers , delivered good carefully , cleaned the store , handled cash and answered phones

• Recruiter for a staffing agency , led the office , answered phones , I handed out weekly checks to all employees , placed them with open jobs and conducted drug tests

• Door to door sales

• I handled cash , made food and answered phones

• Door to door sales