Myisha Jones
Burlington
Summary
Results-driven Customer Solutions Associate with expertise in conflict resolution, effective communication, and customer relationship management. Proven ability to enhance customer experiences while maintaining regulatory compliance.
Overview
11
11
years of professional experience
Work History
Customer Solutions Associate
Portfolio Recovery Associates
Burlington
02.2023 - Current
- Resolved customer complaints through effective communication and problem-solving techniques.
- Assisted customers with account inquiries and payment options, ensuring timely and accurate information delivery.
- Updated customer information in internal systems accurately and promptly.
- Educated customers on financial products and services to enhance understanding.
- Conducted follow-up calls to confirm customer satisfaction with solutions provided, fostering long-term relationships.
- Maintained compliance with company policies and regulatory requirements consistently.
- Participated in training sessions to enhance service skills and product knowledge.
- Analyzed customer feedback surveys to pinpoint improvement areas, informing future service enhancements.
Senior Advisor
Teleperformance USA
Burlington
02.2020 - 12.2022
- Led initiatives to enhance customer service experiences, resulting in improved client satisfaction.
- Mentored junior advisors, fostering skill development and strengthening team performance.
- Monitored performance metrics for customer service operations, identifying areas for enhancement.
- Provided technical support to staff members working with customers.
- Analyzed data from surveys and other sources to assess customer satisfaction levels.
Customer Service Representative
Mcghee & Associates
Columbus
12.2016 - 04.2019
- Assisted customers with inquiries and resolved issues promptly.
- Managed order processing and tracked customer shipments efficiently.
- Provided product information and recommendations to enhance customer satisfaction.
- Documented customer interactions in the company database accurately.
- Handled escalated complaints, ensuring resolution with professionalism and empathy.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Cultivated strong customer relationships, fostering loyalty and repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Collaborated with other departments to resolve complex issues, providing tailored solutions that met customer needs.
Nail Technician
Columbus Nails
Columbus
02.2015 - 12.2016
- Provided nail enhancements including acrylics, gels, and nail art designs.
- Executed numerous gel, acrylic, and natural manicures daily to meet client demand.
- Performed manicures and pedicures using high-quality products and tools.
- Provided manicures, pedicures and nail treatments to clients.
- Maintained cleanliness and sanitation of workstations and equipment per health standards.
- Followed health regulations regarding sanitation practices throughout the salon.
- Cleaned and sterilized tools and work areas between customers.
- Managed appointment scheduling to optimize service efficiency and client satisfaction.
- Cultivated strong client relationships through attentive customer service and effective communication.
- Met with clients to discuss needs, service preferences and special requests.
- Advised customers on the best type of treatment for their particular nail condition or desired look.
- Educated clients about nail care techniques and trends to enhance customer experience.
- Informed clients on proper nail care techniques, improving their nail health and satisfaction.
- Recommended additional services to existing clients, enhancing their experience and contributing to salon revenue.
- Demonstrated knowledge of all products and services offered in the salon.
- Kept up-to-date on new trends in the industry for product offerings and design ideas.
- Performed administrative duties such as scheduling appointments and taking payments from customers.
- Met with clients to discuss needs, service preferences and special requests.
- Built repeat client base to increase profits and stabilize cash flow.
- Recommended additional services to existing clients, enhancing their experience and contributing to salon revenue.
- Executed numerous gel, acrylic, and natural manicures daily to meet client demand.
Education
GED -
Tillinghurst
Columbus Ga06-1997
Some College (No Degree) - Online Marketing
Columbus State University
Columbus, GASome College (No Degree) -
Columbus Technical College
Columbus, GASkills
- Customer relationship management
- CRM software proficiency
- Technical support
- Performance monitoring
- Data analysis
- Order and refund processing
- Collections management
- Inbound and outbound calling
- Information gathering
- Money handling
- Regulatory compliance
- Problem solving
- Problem-solving
- Conflict resolution
- Effective communication
- Customer education
- Customer education
- Relationship building
- Team mentoring
- Negotiation skills
- Attention to detail
- Adaptability and flexibility
- Professionalism
- Goal setting
- Data entry
- Multitasking
- Issue and complaint resolution
Timeline
Customer Solutions Associate
Portfolio Recovery Associates
02.2023 - Current
Senior Advisor
Teleperformance USA
02.2020 - 12.2022
Customer Service Representative
Mcghee & Associates
12.2016 - 04.2019
Nail Technician
Columbus Nails
02.2015 - 12.2016
GED -
Tillinghurst
Some College (No Degree) - Online Marketing
Columbus State University
Some College (No Degree) -
Columbus Technical College