MYIESHA PERKINS
Tarboro
Summary
Expertise in enhancing customer satisfaction and retention through effective problem-solving and communication. Ability to manage high-pressure environments while maintaining professionalism and positivity. Committed to fostering positive client experiences across diverse roles.
Overview
1
1
Certification
8
8
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
Conduent
Cary
09.2024 - Current
- Resolved customer inquiries and issues efficiently, improving satisfaction levels.
- Provided accurate, timely information to customers, contributing to higher retention rates.
- Handled high volume of customer interactions while upholding professionalism and positivity.
DIRECT SUPPORT PROFESSIONAL
Skill Creations
Tarboro
04.2023 - 02.2025
- Assisted clients with daily living needs, fostering self-esteem and improving overall wellness.
- Maintained clean, safe, organized patient environments, supporting client well-being and comfort.
- Documented progress notes to track client achievements and behavioral changes, facilitating interdisciplinary team collaboration.
FOOD AND NUTRITION ASSISTANT
UNC Rex Healthcare
Raleigh
08.2018 - 03.2023
- Ensured timely delivery of nutritious meals, boosting patient satisfaction and well-being.
- Maintained kitchen cleanliness and hygiene, ensuring compliance with safety and health standards.
- Provided customer support during peak hours, enhancing service efficiency in a fast-paced environment.
Education
BACHELORS - ACCOUNTING
Saint Augustine University
Raleigh, NC05-2015
Skills
- Customer relationship management
- Communication skills
- Conflict resolution
- Team collaboration
- Time management strategies
- Adaptability and flexibility
- Leadership and guidance
- Product knowledge
Certification
- Certified Nursing Assistant (CNA)
- Notary Public
Timeline
CUSTOMER SERVICE REPRESENTATIVE
Conduent
09.2024 - Current
DIRECT SUPPORT PROFESSIONAL
Skill Creations
04.2023 - 02.2025
FOOD AND NUTRITION ASSISTANT
UNC Rex Healthcare
08.2018 - 03.2023
BACHELORS - ACCOUNTING
Saint Augustine University