MYIESHA ATKINSON
Goldsboro
Summary
Senior Customer Service Representative with proactive approach to delivering exceptional customer experiences. Highly skilled in articulate communication and problem-solving, consistently achieving high satisfaction ratings. Dedicated to leading teams with optimism and ambition, fostering positive and productive work environment. Adept at handling complex customer interactions and providing effective solutions swiftly. Highly skilled in customer service with extensive experience resolving complex inquiries and ensuring client satisfaction. Effective at managing high-volume interactions, maintaining detailed records, and implementing process improvements to enhance service quality. Conscientious approach to work, consistently aiming for accuracy and efficiency in all tasks.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Customer Service Representative
Concentrix
08.2021 - 02.2026
- Provided excellent customer service to a diverse range of clients, building strong relationships and ensuring high levels of satisfaction.
- Handled escalated situations calmly while maintaining positive relationships with customers throughout the process.
- Demonstrated ability to work independently under minimal supervision while meeting daily objectives and goals set by senior staff members.
Lead Customer Service Representative
William Sonoma
05.2018 - 08.2021
- Trained new staff on customer service processes and procedures, resulting in improved efficiency.
- Utilized organizational skills to manage multiple tasks simultaneously with accuracy.
- Provided exemplary customer service to maintain high satisfaction levels.
- Demonstrated strong communication and problem-solving skills to resolve customer inquiries efficiently.
Customer Service Representative
Connexus
01.2014 - 05.2018
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Developed strong customer relationships and loyalty through effective communication.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
Technical Support Representative
Sykes
11.2011 - 01.2014
- Provided technical support for customers via phone, email and chat; responded to customer inquiries promptly and professionally.
- Identified and solved technical issues with variety of diagnostic tools.
- Troubleshot issues on device-specific problems, network performance, and internet connectivity.
- Utilized troubleshooting techniques to identify, analyze and resolve customer issues quickly.
Education
High School Diploma -
Eastern Wayne High School
Goldsboro06-2009
Skills
- Call center experience
- Customer support
- Call control
- Staff training
- De-escalation techniques
- Typing Speed 45 WPM
- Quality assurance
- Live chat support
- CRM software
- Proficient in Microsoft Office
Certification
Pharmacy Technician
Timeline
Senior Customer Service Representative
Concentrix
08.2021 - 02.2026
Lead Customer Service Representative
William Sonoma
05.2018 - 08.2021
Customer Service Representative
Connexus
01.2014 - 05.2018
Technical Support Representative
Sykes
11.2011 - 01.2014
High School Diploma -
Eastern Wayne High School