Myesha Claybrooks
Raleigh
Summary
Resourceful Banking Customer Service Representative known for being highly productive and efficiently completing tasks. Possess strong skills in problem-solving, account management, and financial product knowledge which enable effective handling of customer inquiries and concerns. Excel in communication, empathy, and adaptability, ensuring customer satisfaction and loyalty.
Overview
11
11
years of professional experience
2019
2019
years of post-secondary education
Work History
Banking Customer Service Representative
Foundever
Fayetteville
11.2024 - Current
- Assisted customers with account inquiries and transaction issues.
- Processed deposits, withdrawals, and fund transfers efficiently.
- Educated clients on banking products and services available.
Mail Carrier
United States Postal Service
Durham
08.2022 - Current
- Hands on customer service while delivering on assigned route
- Sort, separate, and deliver mail to desired route in timely 8 hour manner.
- Organize, correct, change addresses while on route.
- Follow all road rules while in route and adhere to all company procedures for safety.
- Update customer records as needed.
- Submit appropriate paperwork to process resolutions.
- Ensure all pending issues are resolved in a timely manner.
- Remain updated on company changes to effectively assist distributors.
- Lift 30-75 pounds while on route and deliver to appropriate address.
- Help other carriers who need help or fell behind while in route prior to shift ending.
- Sort 3m mail to return to sender end of route/shift when customer no longer lives in residential/private areas.
- Perform other duties as needed.
Assistant Store Manager
Goodwill Industries
Greensboro
04.2021 - 02.2022
- First point of contact in a customer service environment.
- Ensured that hourly retail employees perform and carry out required tasks.
- Performed/supervised administrative tasks, including accurate daily/weekly/monthly reporting.
- Ordered supplies and equipment.
- Check-in and close-out procedures, including cash management.
- Ensured that the store met or exceeded daily production goals.
Store Manager
Firehouse Subs
Greensboro
07.2020 - 04.2021
- Prepared bank deposit of incoming receipts in a timely manner.
- Provided strong leadership.
- Staff scheduling.
Sales Associate
Sheetz
Greensboro
12.2018 - 03.2020
- Provided and rendered prompt, efficient, and courteous service to customers.
- Maintained thorough knowledge of store merchandise to provide helpful assistance to customers.
- Efficiently organized and stocked shelves in compliance with company procedures.
- Maintained strong client-provider relationship experience by developing relationships with frequent customers.
- Contacted vendors as needed to discuss payments for invoices and documented accordingly.
Sales Associate
Ross
Raleigh
09.2017 - 04.2018
- Identified and utilized a customer-focused approach to resolve customer issues which resulted in reduced escalations and improved customer feedback.
- Facilitated inventory and stock management; conducted routine cycle counts and inventory audits to assisted department managers and replenished inventories while minimizing excess.
- Maintained and organized store displays to enhance product visibility and expedite product location activities.
- Provided training to new employees in compliance with company policies and to sustain customer satisfaction.
Server
Waltonwood Cary Senior Living
Cary
02.2016 - 06.2016
- Delivered exceptional service to customers in a timely, friendly manner.
- Assisted guests with menu selections; kept abreast of menu item specifics that included ingredients and prep processed to inform customers of potential allergens.
- Effectively communicated with kitchen staff regarding dietary needs, allergies, and other special requests.
- Handled confidential information.
Dispatcher/ Office Assistant
BGB Auto Transport, Inc.
Brentwood
01.2015 - 12.2015
- Relayed work orders, messages, and other information to and form drivers using telephone and two-way radios.
- Maintained driver logs and employee files.
- Created marketing material and promoted the company digitally and in print.
Scheduler
KBS Industrial
Nashville
05.2015 - 10.2015
- Consistently maintained and exceeded pre-established metrics in a call center environment.
- Provided tailored communications to meet customer needs in an efficient and exemplary manner.
- Developed and qualified sales leads in support of sales goals.
- Managed appointments and maintained accurate customer database.
Education
Bachelor of Science - Communications/Journalism
St. Augustine University
Raleigh, NCHigh school diploma -
Garner Magnet High
Garner, NCSkills
- Account Receivable/Payable
- Microsoft Office Suite
- Customer Service
- Detail Oriented
- Call Center
- Time Management
- Excellent listening and comprehension skills
- HIPAA/Privacy Laws
Volunteerism Internships
- Uniformed Services of The Health Sciences, Internship, Baltimore, MD, 05/01/18, 08/01/18
- St. Augustine Univ. Office of Chaplin, Internship, Raleigh, NC, 08/01/18, 12/01/18
- Salvation Army, Raleigh, NC, 05/01/16, 08/01/16
Timeline
Banking Customer Service Representative
Foundever
11.2024 - Current
Mail Carrier
United States Postal Service
08.2022 - Current
Assistant Store Manager
Goodwill Industries
04.2021 - 02.2022
Store Manager
Firehouse Subs
07.2020 - 04.2021
Sales Associate
Sheetz
12.2018 - 03.2020
Sales Associate
Ross
09.2017 - 04.2018
Server
Waltonwood Cary Senior Living
02.2016 - 06.2016
Scheduler
KBS Industrial
05.2015 - 10.2015
Dispatcher/ Office Assistant
BGB Auto Transport, Inc.
01.2015 - 12.2015
Bachelor of Science - Communications/Journalism
St. Augustine University
High school diploma -
Garner Magnet High