MYCARLIE LAVENTURE
Charlotte
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
8
8
years of professional experience
Work History
Technical Support Representative/Sales Team Leader
Best Buy
04.2016 - 05.2020
- Built long-term customer relationships and advised customers on purchases and promotions
- Helped drive sales goals and achieve monthly quotas
- Learned, referenced and applied product knowledge information
- Investigated and resolved customer inquiries and complaints in timely and empathetic manner.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Trained, coached, and mentored new sales associates for maximum performance.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards. Managed over 50 calls per day.
Lead Cashier/Cash Handler
Finish Line
01.2014 - 07.2017
- Politely assisted customers in person and via telephone
- Answered product questions with up-to-date knowledge of sales and store promotions
- Increased sales and customer satisfaction through personalized servicing.
- Trained, coached, and mentored new sales associates for maximum performance.
- Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
Former Cashier
Duane Reade
01.2012 - 01.2013
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Certified Professional Biller Certification
AAPC
09.2023
Medical Billing & Sotfware Training
Ask The Biller
04.2023
Electronic Health Records Specialist Program
Kings Borough Community College
03.2023
Associate of Science - Mental Healh & Human Services
Kings Borough Community College
06.2013
Skills
- Leadership Skills
- Quick Learner
- Critical Thinking Skills
- Listening Skills
- Persuasive speaker
- Interpersonal skills
- Call Center Operations
- Attentiveness
- Problem Solving Skills
- Time Management Skills
- Proficient in cash management
- MS Windows proficient
Timeline
Technical Support Representative/Sales Team Leader
Best Buy
04.2016 - 05.2020
Lead Cashier/Cash Handler
Finish Line
01.2014 - 07.2017
Former Cashier
Duane Reade
01.2012 - 01.2013
Certified Professional Biller Certification
AAPC
Medical Billing & Sotfware Training
Ask The Biller
Electronic Health Records Specialist Program
Kings Borough Community College
Associate of Science - Mental Healh & Human Services
Kings Borough Community College
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