MyAsia Hargett
Trenton
Summary
Adept at conflict resolution and strategic evaluation, I leveraged engaged listening to enhance customer loyalty at Results Call Center. My expertise in accurate data entry and relationship building, combined with a track record of resolving high-stress disputes, underscores my ability to improve client support and operational efficiency.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Results Call Center
10.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Habilitation Technician
Carobell
06.2024 - 11.2024
- Conducted therapeutic recreational activities to enhance social skills and improve cognitive functions.
- Trained and guided clients in social skills to improve community integration and interpersonal relationships.
- Utilized adaptive communication tools to assist non-verbal clients in expressing needs and preferences.
- Assisted clients with daily living activities, including personal hygiene and meal preparation, to promote independence.
- Supervised and assisted residents with grooming, personal hygiene, meal planning and housekeeping to promote activities of daily living.
- Noted client responses and results to facilitate interventions and assessment through proper documentation.
Medical Records Retrieval Specialist
Ciox Healthcare
03.2023 - 06.2023
- Enhanced patient care by accurately and efficiently retrieving medical records for healthcare providers.
- Developed strong relationships with external partners, enabling efficient collaboration on shared projects and initiatives.
- Supported clinical research initiatives by compiling relevant datasets from multiple sources for analysis purposes.
- Facilitated communication between healthcare providers by organizing and distributing relevant patient documents upon request.
Direct Support Professional
RHA Health Services
01.2022 - 03.2023
- Applied de-escalation techniques to manage challenging behaviors effectively.
- Employed communication skills to build trust and rapport with patients and families.
- Utilized assistive devices to support patients with mobility challenges.
- Monitored patients' conditions, reporting changes to healthcare professionals promptly.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Transported clients to and from medical appointments with safety and efficiency.
Direct Support Professional
RHA Health Services LLC
11.2018 - 04.2020
- Applied de-escalation techniques to manage challenging behaviors effectively.
- Employed communication skills to build trust and rapport with patients and families.
- Utilized assistive devices to support patients with mobility challenges.
- Used electronic health record software to document patient interactions and care plans.
- Monitored patients' conditions, reporting changes to healthcare professionals promptly.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Education
High School Diploma -
Jones. Senior High
Trenton NC06-2018
Skills
- Client Support
- Engaged Listening Skills
- Strategic Evaluation Skills
- Accurate Data Entry
- Call center experience
- Relationship building
- Conflict resolution
- Payment processing
- Team development
- Documentation
- Problem resolution
Timeline
Customer Service Representative
Results Call Center
10.2024 - Current
Habilitation Technician
Carobell
06.2024 - 11.2024
Medical Records Retrieval Specialist
Ciox Healthcare
03.2023 - 06.2023
Direct Support Professional
RHA Health Services
01.2022 - 03.2023
Direct Support Professional
RHA Health Services LLC
11.2018 - 04.2020
High School Diploma -
Jones. Senior High
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