MYASIA DIAZ
Thomasville
Summary
Client-driven and quality-focused professional with5+ years of experience in customer service operations. Highly motivated with outstanding communication and organizational skills, known for fostering positive relationships with clients and resolving issues efficiently. Skilled multitasker who thrives in fast-paced environments and excels at managing high call volumes and data accuracy.
Overview
9
9
years of professional experience
Work History
Call Center Customer Service Representative
Bethany Medical Center
05.2023 - 12.2025
- Scheduled patient appointments via phone, ensuring prompt and accurate registration
- Screened and routed patient calls efficiently, maintaining a high standard of service
- Managed large call volumes, provided appointment verification, and answered calls from facilities and pharmacies
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Improved patient communication, providing clear instructions for upcoming appointments or procedures as needed.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Phlebotomy Intern
Atruim Medical Center
09.2024 - 09.2024
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Developed and implemented strategies to improve phlebotomy processes.
- Monitored supply levels and placed orders for laboratory supplies.
- Followed established safety protocols and standards to minimize risk of infection and injury.
- Verified patients' identification for proper sample collection.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Packaged and shipped specimens to central lab daily.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
Collections Agent
Toyota Financial Services
01.2021 - 04.2023
- Analyzed portfolio accounts to identify delinquent amounts and implemented collection processes for resolution.
- Analyzed delinquent accounts and communicated with consumers to ensure timely collection of debts.
- Conducted outbound collection calls to consumers, ensuring timely payment resolutions.
- Utilized CRM software to track interactions and manage customer accounts efficiently.
- Educated clients on financial obligations, enhancing understanding and compliance with payment terms.
Data Entry Clerk
TTEC
10.2020 - 11.2021
- transferring data from physical documents to an online database system by typing and scanning
- recording data from customers directly into the online system
- creating accurate spreadsheets, updating existing data
- verifying data by comparing source documents and retrieving data
Customer Service / Cashier
Walmart
06.2019 - 01.2021
- Greeted customers, managed financial transactions, and maintained a clean and safe work environment
- Handled daily alcohol and tobacco sales, stocked items, and balanced cash drawers
Phlebotomist
CSL Plasma Center
08.2016 - 11.2019
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Packaged and shipped specimens to central lab daily.
- Organized daily work based on collection priority.
- Ensured proper identification and documentation of samples, significantly reducing instances of mislabeling.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
- Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
- Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout the process.
Education
Associate - Medical Billing and Coding
Guilford Technical Community College
01.2025
Phlebotomy Technician Training - undefined
Davidson-Davie Community College
Lexington, NC09.2024
High School Diploma -
Thomasville High
Thomasville, NC06.2016
Skills
- Excellent Communication and Customer Support
- Troubleshooting and Problem Resolution
- Microsoft Office (7 years), Data Entry
- Order Fulfillment and Documentation
Timeline
Phlebotomy Intern
Atruim Medical Center
09.2024 - 09.2024
Call Center Customer Service Representative
Bethany Medical Center
05.2023 - 12.2025
Collections Agent
Toyota Financial Services
01.2021 - 04.2023
Data Entry Clerk
TTEC
10.2020 - 11.2021
Customer Service / Cashier
Walmart
06.2019 - 01.2021
Phlebotomist
CSL Plasma Center
08.2016 - 11.2019
Associate - Medical Billing and Coding
Guilford Technical Community College
Phlebotomy Technician Training - undefined
Davidson-Davie Community College
High School Diploma -
Thomasville High