MUSTAPHA CHAKOUR
Apex
Summary
Dynamic Business Development Manager with a proven track record at Doctors Express Family/Urgent Care, excelling in strategic planning and negotiations. Successfully increased patient base and diversified revenue streams, showcasing strong leadership and customer service skills. Adept at fostering relationships and driving growth through innovative marketing initiatives and tailored solutions.
Competent Chartered Administrator with strong background in identifying and capitalizing on business growth opportunities. Proven track record of successfully negotiating partnerships and expanding market presence. Demonstrated ability to lead cross-functional teams and develop strategic business plans.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Business Development Manager
Doctors Express Family/Urgent Care
02.2019 - 02.2025
- Increased patient base by identifying new business opportunities and cultivating strong relationships with providers.
- Facilitated regular communication with patients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Developed customized treatment plans for patients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Generated new business with marketing initiatives and strategic plans.
- Negotiated and closed long-term agreements with insurances in assigned territory.
- Performed healthcare research and identified opportunities for account growth, account penetration, and market expansion.
- Negotiated lucrative contracts with suppliers and vendors, securing favorable pricing and terms for the company.
- Launched new product lines by conducting extensive competitor analysis and identifying gaps in existing market offerings.
- Negotiated favorable terms in partnership agreements, ensuring long-term profitability and stability.
- Diversified revenue streams by exploring and launching into new geographic markets.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
CEO
9276-4174 Quebec INC
02.2013 - 11.2023
- Achieved company growth by implementing strategic plans and streamlining operations.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Enhanced brand reputation with effective marketing campaigns and public relations efforts.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Secured financing for critical projects through negotiation of favorable loan terms with financial institutions or investors.
Administrative Manager
Garderie Les Bambins Bricoleurs
04.2007 - 01.2018
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
- Updated reports, managed accounts, and generated reports for company database.
- Nurtured a positive work environment by addressing employee concerns promptly and fairly, fostering open communication channels between staff members at all levels of the organization.
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Greeted visitors, employees and clients politely and professionally for excellent reception service.
- Maximized organizational effectiveness by conducting regular audits of company policies and procedures, recommending necessary improvements as needed.
Regional Director
Ministry of Finance
06.1998 - 06.2006
- Attended weekly meetings to discuss and optimize strategies.
- Represented Government at various national and global events.
- In charge of the Banking System (Real Estate and Hotel loans). Liquidation of Foreign Exchange Losses (Interest Differential Versus Currency Loss for the repayments of international loans contracted by Moroccan Commercial Banks and guaranteed by the Moroccan Government)
- Studies of various economic policy and submission for Opinion to government decision-makers.
Trainer
ET Dual Training
09.1997 - 06.2003
- Implemented classroom management techniques that fostered a positive and inclusive learning environment for all students.
- Monitored student progress and adjusted instruction to meet individual needs.
- Developed and implemented differentiated instruction strategies for diverse learners, ensuring individualized attention and success.
- Collaborated with colleagues to develop cross-curricular projects, enhancing student learning through interdisciplinary connections.
- Developed and implemented engaging lesson plans to keep learner attention.
- Provided constructive feedback on assignments, empowering students to take ownership of their learning and academic growth.
- Utilized innovative teaching strategies to effectively engage students in learning.
- Designed curriculum-aligned assessments to measure student progress and inform instructional decisions.
- Created engaging and informative lesson plans to cover required curriculum standards.
- Collaborated with colleagues to align curriculum and share best teaching practices, improving overall department effectiveness.
Administrator
Ministry Of Fisheries and Marine Resources
04.1997 - 04.1998
- Under the authority of the General Inspector of Maritime Fisheries: Study the development of landing ports designed for small fishermen in several coastal towns.
- Reports on deep-sea fishing and the agreement with the European Union.
- Maintenance of privileged relationships with strategic partners.
- Project management, monitoring of deadlines.
- Management of relationships with providers and partners.
- Budget management, definition of budget envelopes, monitoring of expenses and regular updating of dashboards.
- Initiated program for recycling and waste reduction, contributing to corporate sustainability goals.
- Gathered, organized and input information into digital database.
- Frequently inspected production area to verify proper equipment operation.
Education
Ph.D. - Economics
UVSQ
Yvelines, FranceDBA - Business Management
ISC
Paris, France01-2029
Associate of Arts - Management
CEGEP MARIE VICTORIN
MONTREAL, CANADA06-2018
Associate of Arts - Early Childhood Care And Education
CEGEP MARIE VICTORIN
Montreal, Canada11-2012
Master of Science - International Economics
Hassan II University
Casablanca, Morocco06-1998
Bachelor of Science - International Economics
Hassan II University
Casablanca, Morocco06-1993
Skills
- Team leadership
- Business development and planning
- Customer service
- Negotiations
- Decision-making
- Strategic planning
- New business development
Accomplishments
- Increased yearly revenue by 200% in 2021.
- Supervised team of 25 staff members.
- Brought in 7200 new patients in 2022, with a total value of $2M.
Certification
- Certified Chartered Administrator
Languages
French
Native or Bilingual
English
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Business Development Manager
Doctors Express Family/Urgent Care
02.2019 - 02.2025
CEO
9276-4174 Quebec INC
02.2013 - 11.2023
Administrative Manager
Garderie Les Bambins Bricoleurs
04.2007 - 01.2018
Regional Director
Ministry of Finance
06.1998 - 06.2006
Trainer
ET Dual Training
09.1997 - 06.2003
Administrator
Ministry Of Fisheries and Marine Resources
04.1997 - 04.1998
Ph.D. - Economics
UVSQ
DBA - Business Management
ISC
Associate of Arts - Management
CEGEP MARIE VICTORIN
Associate of Arts - Early Childhood Care And Education
CEGEP MARIE VICTORIN
Master of Science - International Economics
Hassan II University
Bachelor of Science - International Economics
Hassan II University
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