Muriel Griffin
Leland
Summary
Dynamic professional with a proven track record at Piedmont Airlines, excelling in customer service and conflict resolution. Recognized for enhancing operational efficiency and training staff, while effectively managing baggage handling and boarding procedures. Strong multitasking abilities and time management expertise contribute to consistently high customer satisfaction and safety standards.
Professional with high standards and results-driven mindset. Experienced in customer service within high-pressure environments. Skilled in resolving issues, managing schedules, and ensuring smooth operations. Strong focus on team collaboration and adaptability to changing needs. Known for reliability and effective communication.
Overview
32
32
years of professional experience
Work History
Airport Customer Service Agent
Piedmont Airlines
03.2021 - Current
- Assisted passengers with check-in procedures, ensuring compliance with airline policies and regulations.
- Managed baggage handling processes, resolving issues to minimize delays and enhance customer satisfaction.
- Coordinated boarding procedures, facilitating efficient transitions for arriving and departing flights.
- Addressed passenger inquiries promptly, providing accurate information regarding flight schedules and services.
- Collaborated with team members to streamline operations and improve overall service delivery efficiency.
- Monitored airport security protocols, maintaining a safe environment for passengers and personnel at all times.
- Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
- Trained new staff on customer service protocols and operational procedures to ensure consistency in service quality.
Special Needs School Bus Driver
Fairfax County Virginia Public Schools
08.2015 - 06.2019
- Ensured safe transport for students with special needs, adhering to all safety protocols and regulations.
- Assisted in maintaining orderly conduct among students during transit, promoting a positive environment.
- Conducted pre-trip vehicle inspections, identifying and reporting maintenance issues promptly.
- Collaborated with school staff to develop supportive transportation strategies tailored to individual student needs.
- Supported special needs students by effectively communicating with parents, teachers, and administrators regarding individual requirements.
- Advocated for student safety by addressing concerns and improving communication among parents and staff.
District Assistant
Home Depot
01.1994 - 02.2014
- Led operational strategies to enhance store performance and drive sales growth.
- Oversaw team training initiatives, fostering professional development and improving service standards.
- Analyzed market trends to inform product placement and merchandising strategies.
- Collaborated with cross-functional teams to implement effective promotional campaigns, increasing customer engagement.
- Developed performance metrics to assess team effectiveness and identify areas for improvement.
- Maintained accurate inventory levels across all stores by regularly analyzing data trends and adjusting orders accordingly.
- Coordinated special events within the district to drive traffic, brand awareness, and sales opportunities.
- Focused on staff development through targeted coaching sessions, resulting in improved individual performance metrics.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
Bachelor's Degree - Business Management
George Mason University
FairfaxSkills
- Strong multitasking
- Time management expertise
- Flexible work schedule
- Effective problem solving
- Conflict resolution
Timeline
Airport Customer Service Agent
Piedmont Airlines
03.2021 - Current
Special Needs School Bus Driver
Fairfax County Virginia Public Schools
08.2015 - 06.2019
District Assistant
Home Depot
01.1994 - 02.2014
Bachelor's Degree - Business Management
George Mason University