Summary
Overview
Work History
Education
Skills
References
Awards
Timeline
Generic

Muhammad Hamza

Archdale

Summary

Dynamic IT Technician with a proven track record at Lenovo, excelling in hardware and software troubleshooting. Adept at enhancing system performance through effective imaging and patch management. Strong customer service skills complement technical expertise in Active Directory and networking fundamentals, ensuring seamless support and minimal downtime for users.

Overview

3
3
years of professional experience

Work History

IT Technician

Lenovo
Whitsett
01.2025 - Current
  • Provide technical support for hardware, software, and network-related issues across multiple platforms, ensuring minimal downtime for end users.
  • Diagnose, troubleshoot, and resolve issues related to desktops, laptops, printers, mobile devices, and peripheral equipment.
  • Perform system upgrades, imaging, patch management, and routine maintenance to ensure optimal performance and security compliance.
  • Install, configure, and maintain operating systems (Windows/macOS/Linux) and commonly used enterprise software.
  • Support Active Directory tasks including account creation, password resets, and group policy management.

Sales Associate

Belk
High Point
07.2022 - 03.2025
  • Greet customers and ascertain what each customer wants or needs.
  • Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
  • Compute sales prices, total purchases, and receive and process cash or credit payment.
  • Prepare merchandise for purchase.
  • Answer questions regarding the store and its merchandise.
  • Point of sale POS software.

Education

Bachelor of Science - Information Technology

North Carolina Agricultural And Technical State University
Greensboro, NC
12.2024

Skills

  • PCs and laptops
  • Software installation and troubleshooting
  • Helpdesk services and technical support
  • Hardware repair and diagnostics
  • Operating systems: Windows, Linux, iOS, Android
  • Networking fundamentals
  • Active Directory
  • Imaging tools and Microsoft Office 365
  • Ticketing systems and quality assurance
  • Programming languages: Python, Java, HTML, SQL
  • Machine learning basics
  • customer service

References

Available Upon Request

Awards

IBM Z Xplore Advanced

Timeline

IT Technician

Lenovo
01.2025 - Current

Sales Associate

Belk
07.2022 - 03.2025

Bachelor of Science - Information Technology

North Carolina Agricultural And Technical State University

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Muhammad Hamza