Tyshibba McNeil
Rocky Mount
Summary
Highly motivated professional with several years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Seasoned small business owner with several years of experience in operations management, business strategy and financial management. Demonstrated success in capitalizing on new trends and technologies to drive business development initiatives and achieve sales goals.
Experienced business leader with demonstrated strategic planning, problem-solving and team-building abilities. Successful at bringing in and training staff to handle customer and business needs. Motivational, diplomatic, and respectful of people from different backgrounds.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Owner and Operator
His Angel Her Angel Logistics LLC
Dillon
03.2024 - Current
Dispatcher (SELF EMPLOYED)
NATIONWIDE ROLLERS LLC
03.2021 - Current
- Available Dispatcher for contracted cargo vans, box trucks, tractor trailers, or anything that can carry freight under the proper guidelines
- Keep a daily record of all completed, delayed, or canceled shipments
- Access available and or upcoming loads from clients for available contractors
- Available for on-call issues or delays that may occur with the contractors
- Remain an honest relationship with shippers, brokers, and carriers
Customer Service Representative
Humana
12.2022 - 03.2025
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Resolved customer complaints promptly and efficiently.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered customer inquiries and provided accurate information regarding products and services.
- Conducted regular follow-up calls with customers after resolving their issues.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Implemented innovative methods for streamlining the customer service process.
- Identified opportunities for upselling additional products or services based on customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Developed positive relationships with customers through friendly interactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained a high level of professionalism when dealing with difficult customers.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Answered customer inquiries via phone, email, and chat.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Truck Driver
Red Classic Transit
College Park
04.2022 - 08.2023
- Arrive promptly for my scheduled shift and locate my responsibilities and route for the day
- Available for monthly meetings with management to discuss any improvements or changes with the company or role
- Confirm my load is accurate and loaded correctly
- Follow the appropriate procedure of doing a full and thorough check of my truck for the safety of others as well as myself
- Wear appropriate PPE equipment when dealing with truck or freight
- Deliver my load to assigned location in a timely manner
- Keep track of all transitions
- Scan and file all Bill of Lading at the end of each shift so all work will be acknowledged
House Cleaner
His Angel Her Angel llc
Augusta
04.2020 - 01.2022
- Performed thorough cleaning of residential properties, including dusting, vacuuming, mopping floors, and sanitizing surfaces
- Maintained high standards of cleanliness and attention to detail in all assigned tasks
- Managed and prioritized workload efficiently to ensure timely completion of cleaning assignments
- Utilized various cleaning tools and equipment effectively to achieve optimal results
Shuttle Driver
bennett distribution services contracted through john deere
Grovetown
03.2018 - 01.2020
- Professed in being the yard jockey for third shift
- Perform daily safety inspections to my assigned cab
- Move all needed trailers to and from locations on the yard
- Make sure all trailer doors are open or closed as instructed
- Chalk all my trailer tires
- Securely insert all jackstands under each trailer once door is complete
Education
HIGH SCHOOL DIPLOMA -
ASHWORTH COLLEGE
04.2012
Skills
- Multitasker
- Residential Cleaning
- Commercial Driving
- Box Truck
- Shuttle Driving
- Adaptive person
- Windows
- Tractor-Trailer
- Attention to detail
- Class A License (CDL)
- Communication skills
- Heavy Equipment Operations
- Yard Jockey
- Excel
- Customer service
- Conflict resolution
- Process improvement
- Inventory management
- Sales strategies
- Relationship building
- Data analysis
- Time management
- Team collaboration
- Logistics coordination
- Operational efficiency
- Technical support
- Follow-up communication
- Record keeping
- Problem solving
- Program creation and implementation
- Marketing tactics
- Administrative oversight
- Talent development
- Strategic planning
- Crisis management
- Human resources
- Client service
- Hiring and staffing
- Profit and loss
Certification
- CDL
- CDL A
Personal Information
Willing To Relocate: Anywhere
Timeline
Owner and Operator
His Angel Her Angel Logistics LLC
03.2024 - Current
Customer Service Representative
Humana
12.2022 - 03.2025
Truck Driver
Red Classic Transit
04.2022 - 08.2023
Dispatcher (SELF EMPLOYED)
NATIONWIDE ROLLERS LLC
03.2021 - Current
House Cleaner
His Angel Her Angel llc
04.2020 - 01.2022
Shuttle Driver
bennett distribution services contracted through john deere
03.2018 - 01.2020
HIGH SCHOOL DIPLOMA -
ASHWORTH COLLEGE