Mouhamadou Cisse
Raleigh
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
22
22
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work History
Bench store manager
Lowes Home Improvment
Erwin
12.2024 - Current
- Managed daily store operations and ensured excellent customer service.
- Trained and supervised team members on store policies and procedures.
- Organized inventory and maintained accurate stock levels throughout the store.
- Handled customer inquiries and resolved issues effectively and promptly.
- Implemented visual merchandising standards to enhance product displays.
- Conducted regular safety inspections to ensure compliance with regulations.
- Monitored sales trends to optimize product placement and promotions.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
Store Manager
Walmart
Raleigh
04.2021 - 10.2024
- Managed daily operations and ensured compliance with company policies.
- Supervised team members and delegated tasks effectively.
- Implemented inventory management strategies to optimize stock levels.
- Trained new employees on store protocols and customer service standards.
- Conducted regular staff meetings to communicate updates and expectations.
- Collaborated with corporate teams to align store goals with company initiatives.
- Ensured compliance with safety regulations and company policies.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Developed strategies to maximize sales and profitability.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Developed relationships with suppliers to negotiate better prices.
- Analyzed sales data to identify trends and adjust strategies accordingly.
Co manager
Walmart
Fort Worth
09.2018 - 04.2021
- Supervised daily store operations and ensured compliance with company policies.
- Trained and mentored new employees on customer service standards and procedures.
- Managed inventory levels and coordinated restocking of merchandise on the sales floor.
- Resolved customer inquiries and complaints to maintain high satisfaction levels.
- Assisted in developing training materials for ongoing employee development programs.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
Assistant Manager
Walmart
Raleigh
06.2014 - 09.2018
- Supervised daily operations in a fast-paced retail environment.
- Trained and mentored new associates on company policies.
- Coordinated inventory management to ensure stock availability.
- Implemented store policies to maintain a safe shopping environment.
- Managed scheduling to optimize staff coverage during peak hours.
- Assisted in developing promotional displays to enhance customer engagement.
Hourly supervisor
Walmart
Wake Forest
09.2004 - 06.2014
- Supervised daily operations to ensure compliance with company policies.
- Trained new employees on customer service and operational procedures.
- Coordinated inventory management to maintain stock levels and reduce shrinkage.
- Implemented safety protocols to maintain a secure work environment for staff.
Education
BBA - Human Resources Management
Walmart Academy
Dallas , TX 03.2019 - 09.2020
MBA - Business And Managerial Economics
Wake Technical Community College
Raleigh, NC 08.2003 - 07.2008
BBA - Business Administration And Management
University of Nancy
Nancy, France 07.2000 - 06.2002
Skills
- Visual merchandising
- Inventory management
- Sales analysis
- Performance evaluation
- Customer retention
- Team leadership
- Employee training
- Time management
- Relationship building
- Friendly and positive
- Store operations oversight
- Partnership building
- Financial operations management
- Performance metrics evaluation
Certification
- Retail 1000: Field Operations & Site Execution -2011
Languages
English
Full Professional
French
Native/ Bilingual
Afrikaans
Native/ Bilingual
Arabic
Professional
Spanish
Limited
Accomplishments
Market 295 Proudly Recognizes:
Outstanding Merchandise Performance-2016, 2017.
Walmart Rising Star 2019
References
References available upon request.
Timeline
Bench store manager
Lowes Home Improvment
12.2024 - Current
Store Manager
Walmart
04.2021 - 10.2024
BBA - Human Resources Management
Walmart Academy
03.2019 - 09.2020
Co manager
Walmart
09.2018 - 04.2021
Assistant Manager
Walmart
06.2014 - 09.2018
Hourly supervisor
Walmart
09.2004 - 06.2014
MBA - Business And Managerial Economics
Wake Technical Community College
08.2003 - 07.2008
BBA - Business Administration And Management
University of Nancy
07.2000 - 06.2002