Moriah Soto
Fuquay-Varina
Summary
Dynamic professional with extensive experience in event coordination and team leadership at Spencer's Gifts. Proven track record in enhancing guest experiences and driving revenue through effective upselling. Skilled in project management and conflict resolution, consistently delivering high-quality service and fostering positive client relationships. Committed to optimizing team performance and achieving organizational goals.
Overview
19
19
years of professional experience
Work History
Party Coordinator
Spencer's Gifts
10.2012 - Current
- Enhanced guest experiences by efficiently coordinating party logistics and maintaining a keen eye for detail.
- Generated increased revenue through upselling additional services or upgrades when appropriate based on client preferences.
- Delegated tasks effectively among team members according to individual strengths, ensuring optimal productivity during the event planning process.
- Achieved positive client feedback by consistently delivering high-quality customer service before, during, and after each event.
Director
FanDames Initiative
02.2010 - Current
- Improved communication between volunteers and staff members by developing clear channels for feedback and updates on ongoing projects.
- Result Fostered an inclusive atmosphere within the organization by promoting diversity awareness initiatives among volunteers and staff members alike.
- Supported fundraising initiatives by soliciting sponsorships, planning events, and promoting campaigns on social media platforms.
- Collaborated with other organizations to create joint events or projects that benefited multiple communities simultaneously.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
District Trainer
RGIS Inventory
03.2006 - 07.2016
- Managed budgets and resources for multiple concurrent training projects, ensuring timely completion without exceeding allocated funds.
- Served as an integral part of recruitment efforts by developing job-specific onboarding programs for new hires.
- Maintained accurate records of employee training history, leading to informed decision-making regarding future development plans.
- Conducted regular audits of course materials to ensure compliance with industry standards and best practices.
- Provided coaching and mentorship to trainers across the district, resulting in a consistent approach to instruction and increased learner outcomes.
- Delivered training to over 250 staff members and quality assurance teams while managing employees to maximize performance.
Education
Associate of Arts
Coastal Carolina Community College
Jacksonville, NCSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Staff training and development
- Staff management
- Task delegation
- Goal setting
- Operations management
- Project management
- Staff development
Accomplishments
2022 chapions club- ranked 21st in company across all KPI'S
Timeline
Party Coordinator
Spencer's Gifts
10.2012 - Current
Director
FanDames Initiative
02.2010 - Current
District Trainer
RGIS Inventory
03.2006 - 07.2016
Associate of Arts
Coastal Carolina Community College
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