Morgon Lunsford
Asheville,NC
Summary
Dynamic hospitality professional with a proven track record at Bold Rock Hard Cider, excelling in multitasking and efficient organization. Recognized for enhancing customer experiences through exceptional service and effective communication. Skilled in POS system operation and food safety oversight, consistently contributing to a welcoming atmosphere and high standards of cleanliness.
Offering blend of customer service skills and eagerness to learn in fast-paced dining environment. Brings ability to quickly pick up new tasks and adapt to restaurant procedures. Ready to use and develop communication and teamwork skills in wait staff member role.
Overview
8
8
years of professional experience
Work History
Wait Staff Member
Bold Rock Hard Cider
08.2021 - 12.2025
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Streamlined dining experience for patrons through consistent communication with kitchen staff regarding order updates and special requests.
Hotel Housekeeper
Springhill Suites By Marriott
12.2020 - 07.2021
- Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
- Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
- Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment.
- Contributed to the hotel''s reputation for cleanliness and comfort by providing exceptional service to all guests.
- Demonstrated positive and professional attitude with guests, coworkers and management to contribute to positive work environment and maintain reputation of hotel.
FOH Team Member
Mandara Hospitality Group Bargello
08.2019 - 12.2020
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
- Established welcoming atmosphere by greeting each guest warmly.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow team members during peak hours by quickly responding to needs of both customers and staff.
Hotel Attendant
Hilton Biltmore Park
05.2018 - 08.2019
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
- Participated in ongoing training sessions to stay current on industry trends and best practices.
- Streamlined room cleaning processes for consistent quality and increased efficiency.
- Contributed to positive online reviews by delivering outstanding service, leading to increased bookings.
- Conducted regular inventory checks on linens and supplies, ensuring adequate stock for daily operations.
- Inspected guest rooms, lobbies, and common areas to verify cleanliness and tidiness.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
Education
Associate of Applied Science - Hospitality Management
Asheville Buncombe Technical Community College
Asheville, NC05-2019
Skills
- Strong multitasking
- Efficient organization
- POS system operation
- Professional appearance
- Reservation management
- Meal recommendations
- Food allergy awareness
- Food safety oversight
- Beverage recommendations
- Hospitality service expertise
Timeline
Wait Staff Member
Bold Rock Hard Cider
08.2021 - 12.2025
Hotel Housekeeper
Springhill Suites By Marriott
12.2020 - 07.2021
FOH Team Member
Mandara Hospitality Group Bargello
08.2019 - 12.2020
Hotel Attendant
Hilton Biltmore Park
05.2018 - 08.2019
Associate of Applied Science - Hospitality Management
Asheville Buncombe Technical Community College
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