Morgan Steelman
Charlotte
Summary
Responsible Server Assistant adaptable to fast-paced, changing restaurant environments with discerning customers and high standards. Enthusiastic team member possessing sharp memorization skills and outstanding teamwork abilities.
Overview
1
1
year of professional experience
Work History
Waitress/Short Order Cook
Sals Italian pizza
IRVINGTON
05.2025 - 11.2025
- Provided excellent customer service in a fast-paced dining environment.
- Took and processed food and beverage orders accurately.
- Maintained cleanliness of tables, utensils, and dining area.
- Collaborated with kitchen staff to ensure timely food delivery.
- Managed cash transactions and handled payments efficiently.
- Set up dining areas before service, ensuring readiness for guests.
- Supported team members during busy shifts to enhance service flow.
- Developed positive relationships with regular customers through friendly conversation.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Took orders for food and drinks and delivered them to guests.
- Removed food waste and debris from plates to prevent clogs in drains.
- Scrubbed and sanitized dishes, pots, pans, utensils, and other kitchen equipment.
- Followed safety procedures while handling cleaning chemicals and equipment.
- Stocked service areas with clean plates, bowls, cups, and other items as needed.
- Cleared tables and organized dining areas for efficient service flow.
- Maintained cleanliness of dishes and kitchenware for operational efficiency.
- Collaborated with team members to ensure a smooth dining experience.
- Prepared dining areas by setting up tables and arranging utensils neatly.
- Monitored supplies and restocked items to support service needs.
- Communicated effectively with staff to address customer requests quickly.
- Bussed and reset tables in an orderly fashion.
- Maintained a friendly attitude towards customers at all times.
- Wiped down and cleaned chairs, booths, and highchairs.
- Took initiative to help others whenever necessary.
- Maintained cleanliness of restaurant dining area throughout shift.
- Maintained table settings by removing courses, replacing utensils, and refilling beverages.
- Assisted with menu recommendations and answered customer inquiries.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Assisted other wait staff members in times of heavy customer traffic.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Checked back with customers throughout meal service to ensure satisfaction.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Answered questions about menu items, ingredients, and pricing.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Organized take-out orders efficiently according to customer requests.
- Bussed tables as needed during peak hours.
- Communicated daily specials to customers.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Provided accurate change for cash transactions using a cash register system.
- Served alcoholic beverages responsibly in accordance with state laws.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
- Performed basic math calculations when computing bills for customers' meals.
- Prepared salads, appetizers, and garnishes to assist kitchen staff.
- Enforced safety guidelines for employees and patrons of the restaurant.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Trained new employees to perform duties.
- Stocked service areas with supplies during slow periods.
- Filled condiments and napkin containers during slack periods.
- Operate meat-cutting tools safely and efficiently during daily tasks.
- Maintain cleanliness and organization of the meat preparation area.
- Follow food safety guidelines to ensure product quality and hygiene.
- Prepared ingredients following safety and hygiene standards for meal production.
- Operated kitchen equipment efficiently to support food preparation tasks.
Front Cashier
Wendy's
IRVINGTON
03.2025 - 05.2025
- Provided friendly and efficient service to enhance customer experience.
- Maintained cleanliness and organization of the front counter area.
- Processed customer transactions using cash register and payment systems.
- Assisted customers with menu selections and answered questions promptly.
- Handled cash, credit, and gift card payments accurately.
- Collaborated with team members to ensure smooth operation during busy hours.
- Followed safety protocols to maintain a safe work environment for staff and customers.
- Followed all safety procedures when handling money or operating equipment.
- Replenished supplies such as paper rolls for cash registers as needed.
- Provided friendly customer service to all patrons in a professional manner.
- Delivered exceptional customer service with friendly, helpful attitude to promote repeat business.
- Greeted customers as they entered the store and provided assistance with product selection.
- Processed customer payments for purchases using cash registers and credit card terminals.
- Kept up with current promotional events and sales in order to inform customers accordingly.
- Determined customer needs and made recommendations for product selection.
- Balanced cash drawers at the beginning and end of each shift.
- Greeted customers promptly and responded to questions.
- Maintained work area and kept cash drawer organized.
- Collaborated with kitchen staff to maintain efficient service flow.
- Ensured that all orders were correct before leaving the kitchen area.
- Organized food orders and ensured accuracy of items served to customers.
- Cleaned and sanitized work areas throughout shift including counter tops, floors, equipment.
- Processed customer transactions using cash register and point-of-sale system.
Education
Dessert Hills High School
Gilbert , AZSkills
- Menu knowledge
- Customer service
- Food safety
- Attention to detail
- Order accuracy
- Accurate money handling
- Food service etiquette
Timeline
Waitress/Short Order Cook
Sals Italian pizza
05.2025 - 11.2025
Front Cashier
Wendy's
03.2025 - 05.2025
Dessert Hills High School