Morgan Spencer
2447 Rockfish Rd, Raeford
Summary
Adaptive professional excelling in safety compliance oversight and collaborative task management. Proven Reliable in enhancing operational efficiency through strategic packing methods and exceptional customer service. Adept at resolving complex issues while maintaining a clean and organized work environment, ensuring optimal performance and customer satisfaction.
Experienced with managing and transporting various materials efficiently and safely. Utilizes strong organizational skills to ensure timely deliveries and adherence to safety protocols. Track record of maintaining high standards in workflow processes and demonstrating reliability in all tasks.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Lead Handler/Trainer Assessor
FedEx:Ground
02.2023 - Current
- Assisted with loading and unloading trucks, ensuring proper weight distribution for safe transportation and minimizing the risk of damage to goods during transit.
- Maintained a clean, organized warehouse space for efficient operations and easy navigation during peak shipping seasons.
- Handled sensitive materials responsibly in compliance with regulatory guidelines and client requirements.
- Improved package handling efficiency by implementing proper lifting techniques and using equipment effectively.
Firearms Sales Associate
Raeford Hardware
01.2022 - 09.2022
- Spearheaded efforts to maintain a clean, organized, and visually appealing store environment that facilitated smooth shopping experiences for customers.
- Handled complex customer inquiries promptly providing accurate information and resolving issues efficiently.
- Monitored sales floor to identity customer service opportunities or need for loss prevention control measures.
- Maintained knowledge of, employed and enforced best practices for safe handling of firearms and accessories.
Customer Service Representative
Foodlion Grocery Store
10.2019 - 12.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Park Services Attendant
Parks and Recreation Department
06.2017 - 08.2019
- Provided excellent customer service, addressing visitor inquiries and concerns with professionalism and empathy.
- Enhanced visitor safety by promptly reporting any hazards or maintenance issues to park management.
- Maintained accurate records of daily activities, incidents, and maintenance needs for streamlined communication among staff members.
- Supported park events by setting up equipment, managing registration tables, and assisting vendors as needed.
Education
Associates - Health Sciences
Sandhills Community College
Pinehurst, NC05-2021
High School Diploma -
North Carolina Virtual Academy
Raeford11-2019
Skills
- Safety Compliance Oversight
- Collaborative Task Management
- Operational Equipment Management
- Strategic Packing Methods
Certification
Certified Phlebotomist
Certified CNA
Timeline
Lead Handler/Trainer Assessor
FedEx:Ground
02.2023 - Current
Firearms Sales Associate
Raeford Hardware
01.2022 - 09.2022
Customer Service Representative
Foodlion Grocery Store
10.2019 - 12.2021
Park Services Attendant
Parks and Recreation Department
06.2017 - 08.2019
Associates - Health Sciences
Sandhills Community College
High School Diploma -
North Carolina Virtual Academy
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