Morgan Smith
New Bern
Summary
Experienced with managing front desk operations efficiently and courteously. Utilizes excellent communication and organizational skills to handle guest inquiries and administrative tasks seamlessly. Track record of enhancing customer satisfaction and supporting team goals in dynamic environments.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Customer Service Cashier
Academy Sports + Outdoors
03.2022 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Front Desk Receptionist
Complete Dental Care
05.2021 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Completed data entry and filing to keep records updated for easy retrieval.
Insurance Rater
SIA Group, Inc.
12.2018 - 04.2021
- Property & Casualty License
- Rate Personal Lines New/Remarkets
- Work for Risk Advisors and Account Managers
- Quote with Several Carriers to ensure the client has options to choose from
- Knowledgeable in working with EPIC
- Client Research
- Corresponding with Account Managers and Risk Advisors
- Home research
- Working with Underwriters
- Bind Policies
- Currently working towards my AAI
Personal/Commercial Lines CSR
Brinson Insurance Agency
06.2018 - 11.2018
- Property & Casualty License
- Quote Personal and Commercial Accounts
- Bind Polices
- Customer Service
- Servicing Accounts
- Knowledgeable in working with TAM Applied
- File Claims
- Servicing Accounts
- Working with Agents
Personal Lines Insurance Agent
Robinson & Stith Insurance
11.2018 - 06.2018
- Property & Casualty License
- Quote Insurance
- Bind Policies
- Customer Service
- Day to day services
- Answering phone calls
- Receive Payments
- Client Research
- Home research
- Verification of information for each policy including Home, Auto
Member Service Representative/Teller III
First Flight Federal Credit Union
02.2013 - 11.2017
- Doing all Teller work
- Opening/Closing Bank Accounts
- Making All Deposits
- Customer Service to all Members
- Answering all Phone Calls
- Opening/Closing Branch
- Taking all Safety Procedures in the bank
- Making sure all Members are taken care of
- Vault Custodian/ Vault Management
- In charge of Cash Orders
Customer Service Representative
Carteret County Farm Bureau
09.2010 - 09.2012
- Completing all Commercial and Personal Deposits
- Closing and Balancing every night
- File Claims
- Answer Phone Calls
- Customer Service
- Cashier
- Helping all agents when needed
Insurance/Medical Records
Eastern Carolina Women's Center, PA
03.2007 - 03.2010
- Data Entry
- Verifying LabCorp Charges
- Filing Insurance Documentation
- Completing all Commercial and Personal Deposits
- Running errands if needed
- Pulling charts for Doctors
Education
High School Diploma -
New Bern High School
New Bern, NC01.2007
undefined
NCDentalU
03.2010
undefined
Craven Community College
01.2009
Insurance
NC DOI
03-2021
Skills
- Customer service
- Reliability and punctuality
- Patience and composure
- Cash handling
- Cash register operation
- Product knowledge
- Refund handling
- Data entry proficiency
- Multitasking and organization
- Phone etiquette
Certification
OSHA/HIPPA Trainining 2021
Timeline
Customer Service Cashier
Academy Sports + Outdoors
03.2022 - Current
Front Desk Receptionist
Complete Dental Care
05.2021 - Current
Insurance Rater
SIA Group, Inc.
12.2018 - 04.2021
Personal Lines Insurance Agent
Robinson & Stith Insurance
11.2018 - 06.2018
Personal/Commercial Lines CSR
Brinson Insurance Agency
06.2018 - 11.2018
Member Service Representative/Teller III
First Flight Federal Credit Union
02.2013 - 11.2017
Customer Service Representative
Carteret County Farm Bureau
09.2010 - 09.2012
Insurance/Medical Records
Eastern Carolina Women's Center, PA
03.2007 - 03.2010
undefined
NCDentalU
undefined
Craven Community College
High School Diploma -
New Bern High School
Insurance
NC DOI
Similar Profiles
Ashley JuradoAshley Jurado
BOPIS Specialist at Academy Sports + OutdoorsBOPIS Specialist at Academy Sports + Outdoors
Juwan D. ChavousJuwan D. Chavous
Distribution Center Equipment Operator, Hardgoods and Receiving at Academy Sports + OutdoorsDistribution Center Equipment Operator, Hardgoods and Receiving at Academy Sports + Outdoors
Bryan CorkinsBryan Corkins
Operations Manager at Academy Sports + OutdoorsOperations Manager at Academy Sports + Outdoors