MORGAN SMITH
Statesville
Summary
Dedicated and motivated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communication with a strong background cultivating positive relationships and exceeding goals.
Overview
4
4
years of professional experience
Work History
Lead Front Desk Receptionist
Hudson Salon
02.2024 - Current
- Trained new receptionists in company policies, software usage, and standard operating procedures to ensure consistency in service quality.
- Maintained a clean, welcoming, and professional reception area for client comfort and positive first impressions.
- Handled phone calls professionally and courteously while up holding great guest service.
- Enhanced customer satisfaction by efficiently managing reception area and addressing client concerns promptly.
- Coordinate interviews for possible new hires and meetings for the salon.
- Manage making the schedule for they front desk associates monthly.
Prestige Beauty Advisor
Ulta Salon And Cosmetics
11.2023 - 02.2024
- Taught customers how to apply makeup and recommended optimal products.
- Maintained a clean, organized, and visually appealing store environment to promote positive customer experiences.
- Crosssold complementary products by identifying client needs and recommending appropriate solutions, resulting in increased average transaction values.
- Conducted makeup application demonstrations to showcase product effectiveness and educate clients on proper techniques.
- Developed strong relationships with vendors for exclusive product access, improving overall merchandise selection for customers.
Funding Coordinator/Final Approval Analyst/Dealer Service Liaison
Lyon Financial
04.2022 - 10.2023
- Overall with these three roles I worked closely with team members to build relationships with customers and contractor
- Used problem solving skills to relay correct/updated information to the consumer
- Worked efficiently through emails and phone calls between customer and contractors.
Cashier Team Leader/Customer Service Rep.
Academy Sports + Outdoors
07.2021 - 03.2022
- Working in the cash-office for opening and closing shifts counting draws and counting out the safe to keep correct money amounts accounted for
- Taking care of the customer service counter handle problems for customers.
Customer Service Representative/Loss Prevention Lead
Old Navy
01.2021 - 07.2021
- Worked closely with management reporting and stopping theft and showed our team what to look for as signs of theft
- Assisted customers in locating items and bring forward great customer service.
Cashier/ Sales Floor Associate
Kohl's
10.2020 - 01.2021
- Directly helping customers on the sales floor and at the registers working quickly and efficiently to make sure they received the best service possible.
Packer/Shipper
Planting Tree
04.2020 - 06.2020
- Working closely with a small team to replenish and pack plants to be shipped out in a timely fashion
- Printing labels and matching to proper boxes.
Education
Mooresville Senior High School
Mooresville, NC05.2021
Skills
- Detail Oriented
- Team Work
- Problem Solving
- Clear Communication
- Relationship Building
- Time Management
- Computer Skills
- Data Entry
- Interviews
- Appointment Scheduling
- Meeting Coordination
- Conflict Management
Timeline
Lead Front Desk Receptionist
Hudson Salon
02.2024 - Current
Prestige Beauty Advisor
Ulta Salon And Cosmetics
11.2023 - 02.2024
Funding Coordinator/Final Approval Analyst/Dealer Service Liaison
Lyon Financial
04.2022 - 10.2023
Cashier Team Leader/Customer Service Rep.
Academy Sports + Outdoors
07.2021 - 03.2022
Customer Service Representative/Loss Prevention Lead
Old Navy
01.2021 - 07.2021
Cashier/ Sales Floor Associate
Kohl's
10.2020 - 01.2021
Packer/Shipper
Planting Tree
04.2020 - 06.2020
Mooresville Senior High School
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