Morgan Skeen
Charlotte
Summary
Dynamic and professional hostess with a proven track record at Four Corners, excelling in customer service and organization. Recognized for training new staff and enhancing guest experiences through effective communication and problem-solving. Adept at managing high-volume seating and maintaining cleanliness, ensuring a welcoming atmosphere for all patrons.
Overview
4
4
years of professional experience
Work History
Restaurant Hostess
Four Corners
Chapel Hill
08.2025 - Current
- Handled customer inquiries and resolved minor issues with professionalism.
- Trained new host staff on procedures and customer service standards.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Managed guest expectations by relaying information regarding hours, wait times, and specials.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
Hostess
The Waterman Fish Bar
Charlotte
05.2023 - 08.2023
- Acted as the first point of contact for guest feedback, using active listening and a solutions-oriented approach to support a positive brand impression.
- Managed seating flow, reservations, and waitlists with care and efficiency during high-volume shifts, ensuring minimal wait times and consistent communication.
- Stepped into cross-functional roles as needed to ensure consistent service and guest satisfaction during high-volume periods, including bussing and food running.
Shift Member
Abbott's Frozen Custard
Concord
08.2021 - 05.2023
- Took orders through a POS system and ensured customer satisfaction
- Trained in opening and closing procedures, including handling cash
- Offered a Shift Leader role, but declined due to leaving for college
Education
Bachelor of Arts - Psychology
University of North Carolina At Chapel Hill
Chapel Hill, NC05.2026
High School -
Mallard Creek High School
Charlotte, NC06.2023
Central Piedmont Community College
Charlotte, NCSkills
- Customer Service
- Organization
- Punctual
- Responsible
- Research skills
- Professional
Awards
- Member of National English Honor Society
- Member of Science National Honor Society
- Member of National Technical Honor Society
- Member of the Youth Leadership Team at University City United Methodist Church
Languages
English
Timeline
Restaurant Hostess
Four Corners
08.2025 - Current
Hostess
The Waterman Fish Bar
05.2023 - 08.2023
Shift Member
Abbott's Frozen Custard
08.2021 - 05.2023
Bachelor of Arts - Psychology
University of North Carolina At Chapel Hill
High School -
Mallard Creek High School
Central Piedmont Community College