Morgan O'Connor
Charlotte
Summary
Dedicated professional with demonstrated strength in customer service, time management and teamwork. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with a strong background in cultivating positive relationships and exceeding goals.
Overview
5
5
years of professional experience
Work History
Server
D'Egg Diner
01.2023 - 11.2024
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Resolved customer concerns and handled requests with utmost professionalism.
- Communicated with other servers to facilitate guest service and task completion.
- Reconciled cash tills from dinning sales as part of closing duties.
- Used slow periods to restock supplies, and keep area clean.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Fine Dining Server
American Cruise Lines
03.2022 - 10.2022
- Enforced highest possible standards of guest services by greeting guests, providing quick and friendly service and listening and responding to guest needs.
- Handled 3 dinning services each day with up to 500 residents.
- Assisted patrons with mobility challenges, dietary restrictions and guest requests.
- Met food delivery targets by efficiently managing time. Prioritizing tasks and keeping in communication with kitchen staff.
- Boosted guest loyalty and satisfaction by proactively addressing and resolving guest issues or communicating concerns to management.
Server
Pete's Bar And Grill
05.2021 - 01.2022
- Delivered consistent, polished service to every table, from solo guests to large parties with complex tabs.
- Offered extensive information about menu items on request, including rotating specials.
- Maintained establishment reputation throughout customers' visits by smoothly managing all perceptions and anticipating needs.
- Directed front-of-house staff in customer service, order taking and food delivery.
- Achieved sales goals by promoting high-profit items and daily specials.
Assistant Manager
By Hand And Fork
02.2020 - 05.2021
- Helped senior managers run smooth operations by independently handling day-to-day requirements.
- Provided performance and motivational feedback to employees.
- Collaborated with upper management to develop and implement business improvements.
- Coordinated employee schedules to provide adequate staff coverage.
- Managed daily workloads by organizing schedules and delegating tasks.
Education
Bachelor of Arts - Telecommunications
Ball State University
Muncie, IN2025
Skills
- Guest engagement
- Point of sale system
- Positive and professional
- Strategic planning
- Proficient in Google suites and Microsoft Office
- Interpersonal communications
- Dependable and responsible
- Typing (85 wpm)
- Punctual
- Multitasking
- Teamwork
- Upselling
- Memory retention
Timeline
Server
D'Egg Diner
01.2023 - 11.2024
Fine Dining Server
American Cruise Lines
03.2022 - 10.2022
Server
Pete's Bar And Grill
05.2021 - 01.2022
Assistant Manager
By Hand And Fork
02.2020 - 05.2021
Bachelor of Arts - Telecommunications
Ball State University
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