Morgan Nelson-Tinsley
Charlotte
Summary
Hardworking and dependable professional with a strong work ethic and a patient, positive approach to working with customers and coworkers. Known for staying calm under pressure, learning quickly, and completing responsibilities with accuracy and care.
Reliable, and hardworking professional with a positive attitude and strong commitment to excellent customer service.
Overview
4
4
years of professional experience
Work History
Guest Relations Associate
Bank of America Stadium
Charlotte, NC
05.2026 - Current
- Assisted guests with wayfinding, seating directions, and stadium policy questions.
- Monitored guest areas to identify concerns and support safe, positive fan experiences.
- Addressed complaints and escalations with clear communication and professional service.
Customer Service Administrator
Harris Teeter
Charlotte, NC
01.2023 - 02.2026
- Processed service requests, refunds, and adjustments while maintaining compliance with store policies.
- Resolved customer inquiries and complaints with accurate information and professional follow-up.
- Developed strong relationships with customers by actively listening, understanding their needs, and providing relevant solutions.
Sales Associate
Sams Xpress
Charlotte, NC
06.2022 - 02.2023
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Following up on leads and sales opportunities
- Promote and sell memberships, clearly communicating benefits, services, and overall value to prospective customers.
Education
High School Diploma -
East Mecklenburg Highschool
Charlotte, NCSkills
- Strong empathy
- Exceptional communication
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Active listening
- Flexibility
- Teamwork
Accomplishments
Completed an Outward Bound course. This was a 7 day expedition which I learned courage. bravery, strength, and patience.
I learned to be self efficient, learned to communicate better with my peers.
Timeline
Guest Relations Associate
Bank of America Stadium
05.2026 - Current
Customer Service Administrator
Harris Teeter
01.2023 - 02.2026
Sales Associate
Sams Xpress
06.2022 - 02.2023
High School Diploma -
East Mecklenburg Highschool