Morgan Mathes
Asheville
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
18
18
years of professional experience
Work History
Operations Manager
Broker Asheville
Asheville, NC
08.2022 - 05.2024
- Supervised operations for the team and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Developed systems and procedures to improve operational quality and team efficiency.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Assistant Property Manager
Iron Creek Properties
Asheville, NC
01.2020 - 04.2022
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
- Showed apartments to potential tenants and answered questions regarding community.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Escalated major issues to property manager for immediate remediation.
- Prepared and executed leases for each tenant.
Bar Manager
The E.A.R.L.
Atlanta, GA
11.2006 - 02.2017
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Enhanced team productivity through effective scheduling and task delegation.
- Managed employee hiring and termination processes to optimize team compatibility and performance.
Education
No Degree - Broker's License
Cumbie & Trull
Asheville, NC12.2020
Bachelor of Arts - Mass Communications
North Greenville University
Tigerville12.2003
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Employee relations and conflict resolution
- Effective multitasker under high-pressure conditions
- Acceptionally skilled in relationship management
Timeline
Operations Manager
Broker Asheville
08.2022 - 05.2024
Assistant Property Manager
Iron Creek Properties
01.2020 - 04.2022
Bar Manager
The E.A.R.L.
11.2006 - 02.2017
No Degree - Broker's License
Cumbie & Trull
Bachelor of Arts - Mass Communications
North Greenville University
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