Morgan Marchant
Statesville
Summary
I am a highly motivated and hard working individual who strives to exceed expectations. I am ambitious and rise to any challenge determined to be successful at it. I am actively seeking to better myself both personally and professionally. I am dedicated and always work to the highest of standards. I have proven experience working leading a team, working as part of a team as well as working independently. I have developed leadership skills in both my role as a Project Manager at West Star Aviation and previously as a Service Center Coordinator for Gulfstream Aerospace. I have also proven leadership skills in outside hobbies and interests such as teaching a martial arts class. I am very experienced in working to deadlines and thrive under pressure. I have experience working with apprentices and enjoy sharing my experience and mentoring. I am a massive advocate for women in engineering and work hard to encourage more young women into the industry by being involved in school talks and STEM projects.
Overview
14
14
years of professional experience
Work History
Outside Sales Representative
Parks Automotive
05.2025 - Current
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Established new accounts through cold calling and personal visits to potential customers.
- Built strong client rapport to establish diversified network of connections.
- Conducted regular follow-ups with existing customers to maintain satisfaction levels and identify upsell opportunities.
- Monitored competitor activities to maintain competitive advantage.
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
Project Manager
West Star Aviation
03.2024 - 04.2025
- I manage aircraft maintenance events beginning with assisting the Planning Department with the quoting process, to the acceptance of the aircraft, to the oversight of assigned leads/technicians and through customer follow up after the aircraft is returned to service. I am the single point of contact for the customer and is responsible for communications with the customer and team members to ensure all customer requests are completed satisfactorily.
- I am responsible for House Account and Retail aircraft maintenance projects and assist the Sales Department on quotes for upcoming maintenance projects.
- I am responsible for coordinating project details with department supervisors including QA and Avionics as well as team leads and the parts department.
- I review squawks generated and produce labor estimates that will be submitted for customer approval.
- I monitor hours applied to the work scope to ensure alignment with proposal and estimate sheets and ensures project estimates stay on track and communicate efficiently when this is compromised.
- I meet with customer, pre and post event, and communicate with customer throughout event via telephone, email or in person providing detailed daily updates.
- I make decisions based on safety, qualifications and company regulations for all technicians assigned. I maintain a look-forward approach for setting up manpower, equipment and parts for the next shift.
- I lead a culture of continuous improvement in procedures, processes, and internal and external customer satisfaction to improve cost, schedule, and quality of processes
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
Operations Support Manager
West Star Aviation
10.2023 - 03.2024
- As an operations support manager I was responsible for creating quotes and planning for events on quotes that are won while working closely with the Sales and operations team to ensure operations is able to successfully complete the work and exceed customer expectations.
- I was responsible for ensuring quotes are accurate for labor, downtimes and capabilities.
- I planned and coordinated maintenance events including obtaining technical data, parts and tooling and applicable vendor assistance required.
- I review duelists and ensure everything is accounted for.
- I build the work order on corridor system and pre order parts prior to the aircraft arrival.
- This role required strong project management skills as well as team management and workflow skills. It required the need to shift priorities and meet deadlines while maintaining professional demeanor within a fast paces dynamic work environment.
Service Center Coordinator
Gulfstream Aerospace
09.2020 - 10.2023
- Together with the Service Team Manager I maintain direct contact with customers (internal and external) coordinating, informing, planning, scheduling and providing status briefs throughout the project.
- I provide the customer and Gulfstream management with formal, continuous communication for each assigned project ensuring positive customer experience.
- I am responsible for accurate work order/invoice management and consistent/appropriate application of corporate credit/progress payment policy throughout entire service visit.
- I ensure parts, engineering drawings, customer supplied parts, inspection, repair and project progress until project through entire service visit.
Aircraft Mechanic
Gulfstream Aerospace
05.2022 - 12.2022
- Perform and undertake routine maintenance, defect rectification and modifications on a variety of Gulfstream aircraft including G450, G550, G650, G650ER G500/600. Tasks carried out include servicing, flying control surface removals/refits, APU and flap modifications, fuel tank entry and maintenance and rigging/functional checks. I work with a variety of computer systems which include corridor, SAP, power BI, as well as multiple maintenance manuals and tracking systems such as CMP and CAMP. I make sure that all parts and work performed are logged on both paper and electronic copies for the customer and Gulfstream to track and record. Provide a high standard of work to ensure that the customer is completely satisfied with the finished input check.
Aircraft Approved Mechanic
British Airways Maintenance Cardiff
08.2014 - 09.2020
- Carry out heavy maintenance checks on Boeing aircraft including 747-400, 777-200 & 300, 767 and 787-800 & 900. I have experience working both as a team and independently whilst being able to demonstrate leadership skills in stressful time constraints. I maintain composure through these situations to ensure the task is carried out to a safe and very high standard all in accordance with the relevant maintenance documents.
- I work on a range of aircraft systems including:
- Routine hydraulic and pneumatic servicing.
- Routine fuel tank work including fuel tank entry.
- Electrical routine and component change.
- I conduct routine maintenance and defect rectification work. I am experienced in structural and sheet metal repairs. Also perform major component and flying control replacement, aircraft movements and a range of jacking configurations. Functional tests of equipment and control surfaces. Flight control and equipment rigging and been an active participant in Boeing modifications Extensive cabin work which involved complete cabin strip out, defect rectification, modifications and refits.
Aircraft Maintenance Apprentice
British Airways Maintenance Cardiff
09.2011 - 08.2014
- Completed a 3 year engineering apprenticeship with British Airways. Worked all Boeing aircraft including 747-400, 777-200, 777-300, 787-800, 787-900, 767. Exposure and experience working all aircraft zones and areas as well as completely dual trade mechanical and avionic work. Also had insight into planning work, NDT, Continuous improvement work.
- Was awarded most improved apprentice on graduation
Education
HNC - Business Management
Open University
11.2021
NVQ Level 3 - Aeronautical Engineering
Coleg y Cymoedd
06.2014
BTEC Level 3 - Aeronautical Engineering
Coleg y cymoedd
06.2014
NVQ Level 2 - Performing Engineering Operations
Coleg y cymoedd
06.2012
Skills
- Project Management
- Communicate effectively within the team and outside
- Good communication skills and excellent public speaking
- Structural and sheet metal repairs
- Apprentice mentor and trainer
- Aircraft Modifications
- Relationship building
- Motivated team player
- Problem-solving
- Customer Service-oriented
- Account management
Timeline
Outside Sales Representative
Parks Automotive
05.2025 - Current
Project Manager
West Star Aviation
03.2024 - 04.2025
Operations Support Manager
West Star Aviation
10.2023 - 03.2024
Aircraft Mechanic
Gulfstream Aerospace
05.2022 - 12.2022
Service Center Coordinator
Gulfstream Aerospace
09.2020 - 10.2023
Aircraft Approved Mechanic
British Airways Maintenance Cardiff
08.2014 - 09.2020
Aircraft Maintenance Apprentice
British Airways Maintenance Cardiff
09.2011 - 08.2014
NVQ Level 3 - Aeronautical Engineering
Coleg y Cymoedd
BTEC Level 3 - Aeronautical Engineering
Coleg y cymoedd
NVQ Level 2 - Performing Engineering Operations
Coleg y cymoedd
HNC - Business Management
Open University
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