Morgan Heffner
Gastonia
Summary
Distinguished in behavioral support and team collaboration, I leveraged active listening and problem-solving skills at ABS Kids to enhance client outcomes. My role significantly improved productivity and client satisfaction, showcasing my ability to implement effective strategies and foster positive environments. This blend of compassionate demeanor and documentation proficiency underscores my comprehensive approach to client care.
Overview
8
8
years of professional experience
Work History
Behavior Technician
ABS Kids
Gastonia, NC
09.2024 - Current
- Developed and implemented reinforcement systems to encourage positive behaviors.
- Supported families in understanding and managing challenging behaviors, promoting consistency across environments.
- Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
- Worked as part of collaborative team to address changing needs of children and families.
- Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
Residential Counselor
New Hope Treatment Ctr
Dallas, NC
07.2024 - 09.2024
- Communicated behavior choices to residents by outlining positive and negative consequences of choices.
- Resolved conflicts by performing in-time crisis intervention and enforcing discipline and behavior metrics.
- Supported residents in coping with emotions and fears through one-on-one sessions.
- Delivered targeted interventions for individual residents based on their specific needs and treatment objectives.
Fulfillment Lead
Lowes Home Improvment
Belmont, NC
06.2022 - 07.2024
- Trained new hires on company policies and procedures, resulting in faster integration into the team and improved productivity.
- Enhanced customer satisfaction with timely order processing and shipping, ensuring accurate product delivery.
- Coordinated with team members for efficient inventory management, maintaining optimal stock levels and reducing backorders.
- Streamlined fulfillment processes by identifying inefficiencies and implementing solutions to improve workflow.
- Greeted customers and directed to requested products.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Maintained open communication channels between departments involved in the supply chain process, facilitating smooth information flow.
Private Nanny
Care.com Inc
Gastonia, NC
08.2021 - 06.2022
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Implemented daily routines for optimal child development and created a structured environment.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Provided safe transportation to and from school, extracurricular activities, and other events.
Replenishment Associate
Advanced Auto Distribution Center
Gastonia, NC
07.2020 - 08.2021
- Used hand scanners and computer tracking systems to update merchandise locations.
- Helped maintain a positive store atmosphere by engaging customers professionally and courteously when assisting them on the sales floor.
- Increased inventory accuracy by conducting regular stock counts and updating records in the system.
- Maintained a safe working environment by adhering to safety guidelines during loading/unloading tasks and while operating equipment such as pallet jacks or forklifts.
Cashier
Sam's Club
Gastonia, NC
06.2019 - 07.2020
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Assisted customers with returns, refunds and resolving transaction issues.
Cashier/Crew Trainer
Brightstar Grill
Mount Holly, NC
02.2017 - 06.2019
- Operated cash register to record transactions accurately and efficiently.
- Helped customers complete purchases, locate items, and join reward programs.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Built relationships with customers to encourage repeat business.
- Set positive example for team members by providing high-quality, efficient service.
- Trained other employees in customer service, food safety, and performance requirements.
- Provided coaching and mentoring to employees.
- Taught new team members correct procedures for all areas of operations.
Education
Associate of Applied Science - Funeral Service/ Embalming
Fayetteville Technical Community College
Fayetteville, NC01-2026
Skills
- Active listening
- Data collection
- Documentation skills
- Prompting and fading strategies
- Compassionate demeanor
- Emotional support
- Administrative tasks
- Equipment handling
- Teamwork and collaboration
- Problem-solving
- Attention to detail
Timeline
Behavior Technician
ABS Kids
09.2024 - Current
Residential Counselor
New Hope Treatment Ctr
07.2024 - 09.2024
Fulfillment Lead
Lowes Home Improvment
06.2022 - 07.2024
Private Nanny
Care.com Inc
08.2021 - 06.2022
Replenishment Associate
Advanced Auto Distribution Center
07.2020 - 08.2021
Cashier
Sam's Club
06.2019 - 07.2020
Cashier/Crew Trainer
Brightstar Grill
02.2017 - 06.2019
Associate of Applied Science - Funeral Service/ Embalming
Fayetteville Technical Community College
Similar Profiles
Leslie AmadorLeslie Amador
Behavior Technician at ABS KidsBehavior Technician at ABS Kids
Sarah WatkinsSarah Watkins
Registered Behavior Technician at ABS KidsRegistered Behavior Technician at ABS Kids
Gettie SheenGettie Sheen
Registered Behavior Technician at ABS KidsRegistered Behavior Technician at ABS Kids