Morgan Grant

As a Leasing Agent, I serve as the primary point of contact for prospective residents, guiding them through the leasing process while delivering exceptional customer service. I specialize in showcasing the value of the property, understanding client needs, and closing lease agreements with professionalism and efficiency. My role includes managing inquiries, scheduling tours, conducting property showings, processing applications, and maintaining strong relationships with current and future residents. I also collaborate with property management teams to support occupancy goals, maintain accurate records, and contribute to a welcoming community atmosphere.

Key Responsibilities:

• Greet and engage prospective residents, providing detailed information on available units, community features, and leasing terms
• Conduct property tours and highlight key selling points tailored to client interests
• Process rental applications, conduct background checks, and coordinate lease signing
• Maintain knowledge of market trends and competitive properties to inform leasing strategy
• Foster strong resident relations to support retention and satisfaction
• Assist in marketing efforts, including social media, promotional events, and outreach campaigns
• Ensure accurate documentation and timely follow-up on all leads and inquiries

• Provide high-quality customer service by answering inbound calls, addressing inquiries, and resolving issues related to products, services, or account details.
• Troubleshoot customer problems, offering effective solutions and ensuring customer satisfaction during each interaction.
• Accurately document and update customer information, including service requests, complaints, and feedback, in the CRM system.
• Maintain a high level of product knowledge to provide accurate and timely assistance to customers.
• Process orders, refunds, exchanges, and account changes, ensuring compliance with company policies and procedures.
• Meet and exceed individual and team performance metrics, including call handling time, customer satisfaction, and issue resolution.

• Process sales transactions accurately using point-of-sale (POS) systems, handling cash, credit, and debit payments.
• Maintain store appearance by organizing merchandise, setting up displays, and ensuring shelves are well-stocked and visually appealing.
• Upsell and cross-sell products to meet customer needs and achieve sales targets, resulting in an increase in average transaction value.
• Assist with inventory management, including stock checks, product restocking, and processing returns and exchanges.
• Resolve customer concerns and complaints in a professional and timely manner, ensuring customer satisfaction and retention.