Summary
Overview
Work History
Education
Skills
Timeline
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Morgan Cerra

Morgan Cerra

Apex

Summary

Dynamic and results-oriented professional with a proven track record at Biogen, specializing in performance development and training management. Excelled in program optimization and team leadership, significantly enhancing employee onboarding and training processes. Skilled in Microsoft Office and adept at fostering teamwork, I bring a blend of hard and soft skills to drive organizational success.

Overview

11
11
years of professional experience

Work History

Coordinator V, Performance Development

Biogen
06.2023 - Current
  • Deliver general technical training and/or core on-the-job training in 1:1, small group or classroom settings
  • Facilitates and conducts on-boarding for functional area
  • Support SMEs and PO&T Learning to develop functional area-specific training
  • Support and maintain the area competency-based training model
  • Monitor functional area training progression and human performance
  • Perform human performance gap analysis and implement solutions
  • Support and lead human performance improvement projects
  • Participates in process improvement and project teams, with a focus on improving manufacturing performance
  • Manage new hire onboarding for Pharma Site to include all onboarding administrative items, target PO&T Mandatory training completion, setting up 90 day plans and assisting hiring manager with onboarding checklist/development plan

Sr. Operations Administrator

Biogen
03.2022 - 06.2023
  • Support employee experience by managing logistical planning of new employee onboarding and training
  • Act as Onboarding Coordinator and ensure new hires are prepared to join Biogen and have interaction with manufacturing staff to ensure a seamless entry to the team
  • Developed, implemented and ran the RTP Bio MFG Onboarding Bootcamp for manufacturing new hire training
  • Led process optimization project for Bio MFG system access process improvement
  • Developed and implemented new hire onboarding documents and resources
  • Obtained Biogen Train-the-Trainer Certification and facilitated manufacturing training in the bootcamp
  • Successfully completed PO&T Finance 101 training course
  • Restricted trainer for MFG Gowning and Calculations On the Job Trainings
  • Collaborated with PO&T Learning Team to develop and implement Phase 2 of the Onboarding Bootcamp to open the program to all PO&T new hires
  • Support MFG leadership team members with scheduling team meetings, townhalls and rooms
  • Assist with presentations and slide decks, report generations, daily huddle meetings, etc
  • Provide Manufacturing Support to include personnel management (i.e., offboarding, updating manufacturing organization charts, sabbatical/vacation/year-end shutdown and other projects deemed necessary)
  • Proactively manage PO's and expenses to ensure on-time payment and cost center alignment
  • Organize and coordinate employee events + activities
  • Suggest and implement other employee engagement initiatives as needed

Patient Services Coordinator

Biogen
06.2019 - 03.2022
  • Answered over 20 telephone calls per day to provide support to patient base includes both newly diagnosed and existing Alzheimer and Multiple Sclerosis patients
  • Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations
  • Documented and managed patient information in computer system
  • Answered patient questions and fielded complaints to resolve issues
  • Coordinated with patients and healthcare professionals to meet patient needs
  • Reported any adverse events or product complaints via Trackwise
  • Obtained proper authorization and identification to release confidential medical records
  • Referred patients to appropriate professionals and services to include screening patients for copay assistance
  • Facilitate the customer lifecycle by assisting patients, healthcare providers and others with activities related to starting and staying on therapy
  • Daily interactions involve contact via phone not only with patients but also health care providers, Biogen field force representatives, business service partners, nursing services and other internal work groups

Patient Care Coordinator

Research Triangle Dental, RT Dental
03.2019 - 06.2020
  • Communicated with patients to ensure quality of care and develop care plans
  • Completed insurance verifications and claim forms for patient intake and processing
  • Provided administrative support for patient care staff
  • Troubleshot and resolved complex customer service issues to enhance patient and family experience
  • Assured regulatory compliance and professionalism across patient service
  • Verified documentation methodically to avoid critical errors impacting care delivery and payments for services
  • Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements
  • Reported liabilities and risk management concerns to supervisor for review
  • Assisted with onboarding new employees by conducting orientation and company-wide or job-specific training
  • Developed and optimized processes to improve productivity, product quality and product consistency

Office Administrator

Durham Dental Studio
07.2015 - 03.2019
  • Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries
  • Processed financial documents, contracts, expense reports and invoices
  • Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays
  • Checked figures, postings and documents for correct entry, mathematical accuracy and proper codes
  • Explained company personnel policies, benefits and procedures to employees or job applicants
  • Managed service agreements and purchase orders to drive budget performance and meet schedule requirements
  • Delegated work to staff, setting priorities and goals
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day
  • Recruited and trained new employees to meet job requirements

Pharmacy Technician

Harris Teeter
08.2013 - 12.2018
  • Refilled medications, offered insight into over-the-counter products and verified insurance benefits
  • Worked with customers on insurance issues and assisted enrolling patient in drug copay programs
  • Verified prescriptions and drug labels, documents and packages
  • Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies
  • Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory
  • Improved inventory management procedures to reduce overhead, backorders and overstock
  • Leveraged database to confirm validity of prescriptions, patient data and drug side effects
  • Flagged potential side effects and allergies to prescribed medications for patients

Education

Associate of Applied Science - Health Care Administration/Management

Wake Technical Community College
Raleigh, NC
05.2020

Certification - Microsoft Office Specialist Master Certification

Wake Technical Community College
Raleigh, NC
05.2020

Certification - Certified Electronic Health Record Specialist (CEH)

Wake Technical Community College
Raleigh, NC
04.2019

Skills

  • Microsoft Office Specialist Master Certification (MOS)
  • Records Organization and Management
  • Staff Development
  • Team Leadership
  • Management Team Building
  • Program Optimization
  • Training Management
  • Administrative Management
  • Process Improvements
  • Verbal and Written Communication
  • Teamwork and Collaboration
  • New Hire Onboarding
  • Training Development and Execution
  • Project management
  • Risk management
  • Regulatory compliance

Timeline

Coordinator V, Performance Development

Biogen
06.2023 - Current

Sr. Operations Administrator

Biogen
03.2022 - 06.2023

Patient Services Coordinator

Biogen
06.2019 - 03.2022

Patient Care Coordinator

Research Triangle Dental, RT Dental
03.2019 - 06.2020

Office Administrator

Durham Dental Studio
07.2015 - 03.2019

Pharmacy Technician

Harris Teeter
08.2013 - 12.2018

Certification - Microsoft Office Specialist Master Certification

Wake Technical Community College

Certification - Certified Electronic Health Record Specialist (CEH)

Wake Technical Community College

Associate of Applied Science - Health Care Administration/Management

Wake Technical Community College
Morgan Cerra