Dynamic and results-oriented professional with a proven track record at Biogen, specializing in performance development and training management. Excelled in program optimization and team leadership, significantly enhancing employee onboarding and training processes. Skilled in Microsoft Office and adept at fostering teamwork, I bring a blend of hard and soft skills to drive organizational success.
Overview
11
11
years of professional experience
Work History
Coordinator V, Performance Development
Biogen
06.2023 - Current
Deliver general technical training and/or core on-the-job training in 1:1, small group or classroom settings
Facilitates and conducts on-boarding for functional area
Support SMEs and PO&T Learning to develop functional area-specific training
Support and maintain the area competency-based training model
Monitor functional area training progression and human performance
Perform human performance gap analysis and implement solutions
Support and lead human performance improvement projects
Participates in process improvement and project teams, with a focus on improving manufacturing performance
Manage new hire onboarding for Pharma Site to include all onboarding administrative items, target PO&T Mandatory training completion, setting up 90 day plans and assisting hiring manager with onboarding checklist/development plan
Sr. Operations Administrator
Biogen
03.2022 - 06.2023
Support employee experience by managing logistical planning of new employee onboarding and training
Act as Onboarding Coordinator and ensure new hires are prepared to join Biogen and have interaction with manufacturing staff to ensure a seamless entry to the team
Developed, implemented and ran the RTP Bio MFG Onboarding Bootcamp for manufacturing new hire training
Led process optimization project for Bio MFG system access process improvement
Developed and implemented new hire onboarding documents and resources
Obtained Biogen Train-the-Trainer Certification and facilitated manufacturing training in the bootcamp
Successfully completed PO&T Finance 101 training course
Restricted trainer for MFG Gowning and Calculations On the Job Trainings
Collaborated with PO&T Learning Team to develop and implement Phase 2 of the Onboarding Bootcamp to open the program to all PO&T new hires
Support MFG leadership team members with scheduling team meetings, townhalls and rooms
Assist with presentations and slide decks, report generations, daily huddle meetings, etc
Provide Manufacturing Support to include personnel management (i.e., offboarding, updating manufacturing organization charts, sabbatical/vacation/year-end shutdown and other projects deemed necessary)
Proactively manage PO's and expenses to ensure on-time payment and cost center alignment
Organize and coordinate employee events + activities
Suggest and implement other employee engagement initiatives as needed
Patient Services Coordinator
Biogen
06.2019 - 03.2022
Answered over 20 telephone calls per day to provide support to patient base includes both newly diagnosed and existing Alzheimer and Multiple Sclerosis patients
Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations
Documented and managed patient information in computer system
Answered patient questions and fielded complaints to resolve issues
Coordinated with patients and healthcare professionals to meet patient needs
Reported any adverse events or product complaints via Trackwise
Obtained proper authorization and identification to release confidential medical records
Referred patients to appropriate professionals and services to include screening patients for copay assistance
Facilitate the customer lifecycle by assisting patients, healthcare providers and others with activities related to starting and staying on therapy
Daily interactions involve contact via phone not only with patients but also health care providers, Biogen field force representatives, business service partners, nursing services and other internal work groups
Patient Care Coordinator
Research Triangle Dental, RT Dental
03.2019 - 06.2020
Communicated with patients to ensure quality of care and develop care plans
Completed insurance verifications and claim forms for patient intake and processing
Provided administrative support for patient care staff
Troubleshot and resolved complex customer service issues to enhance patient and family experience
Assured regulatory compliance and professionalism across patient service
Verified documentation methodically to avoid critical errors impacting care delivery and payments for services
Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements
Reported liabilities and risk management concerns to supervisor for review
Assisted with onboarding new employees by conducting orientation and company-wide or job-specific training
Developed and optimized processes to improve productivity, product quality and product consistency
Office Administrator
Durham Dental Studio
07.2015 - 03.2019
Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries
Processed financial documents, contracts, expense reports and invoices
Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays
Checked figures, postings and documents for correct entry, mathematical accuracy and proper codes
Explained company personnel policies, benefits and procedures to employees or job applicants
Managed service agreements and purchase orders to drive budget performance and meet schedule requirements
Delegated work to staff, setting priorities and goals
Completed thorough opening, closing and shift change functions to maintain operational standards each day
Recruited and trained new employees to meet job requirements
Pharmacy Technician
Harris Teeter
08.2013 - 12.2018
Refilled medications, offered insight into over-the-counter products and verified insurance benefits
Worked with customers on insurance issues and assisted enrolling patient in drug copay programs
Verified prescriptions and drug labels, documents and packages
Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies
Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory
Improved inventory management procedures to reduce overhead, backorders and overstock
Leveraged database to confirm validity of prescriptions, patient data and drug side effects
Flagged potential side effects and allergies to prescribed medications for patients
Education
Associate of Applied Science - Health Care Administration/Management
Wake Technical Community College
Raleigh, NC
05.2020
Certification - Microsoft Office Specialist Master Certification
Wake Technical Community College
Raleigh, NC
05.2020
Certification - Certified Electronic Health Record Specialist (CEH)
Wake Technical Community College
Raleigh, NC
04.2019
Skills
Microsoft Office Specialist Master Certification (MOS)
Records Organization and Management
Staff Development
Team Leadership
Management Team Building
Program Optimization
Training Management
Administrative Management
Process Improvements
Verbal and Written Communication
Teamwork and Collaboration
New Hire Onboarding
Training Development and Execution
Project management
Risk management
Regulatory compliance
Timeline
Coordinator V, Performance Development
Biogen
06.2023 - Current
Sr. Operations Administrator
Biogen
03.2022 - 06.2023
Patient Services Coordinator
Biogen
06.2019 - 03.2022
Patient Care Coordinator
Research Triangle Dental, RT Dental
03.2019 - 06.2020
Office Administrator
Durham Dental Studio
07.2015 - 03.2019
Pharmacy Technician
Harris Teeter
08.2013 - 12.2018
Certification - Microsoft Office Specialist Master Certification
Wake Technical Community College
Certification - Certified Electronic Health Record Specialist (CEH)
Wake Technical Community College
Associate of Applied Science - Health Care Administration/Management
Wake Technical Community College
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