Summary
Overview
Work History
Education
Certification
Timeline
Generic

Morgan Canelos

Atlantic Beach,NC

Summary

Resourceful hospitality professional with extensive experience managing daily operations for a 130+ vacation rentals. Skilled at coordinating reservations, maintenance, housekeeping, owner onboarding while ensuring top guests satisfaction. Known for solving problems quickly, staying calm under pressure and stepping in whenever needed as a leader or team member. Backed by crisis management, customer service and a love for local tourism and our community. Ready to lead operations with a hands- on approach, strong local knowledge, and a proven work ethic.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Guest Relations Manager

Spectrum Rental Properties
04.2023 - Current
  • Manage daily operations for 130+ vacation rental properties, utilizing several software programs, acting as the central point for guests, owners, vendors, HOA partners and internal teams.
  • Handle guest reservations, payments, modify bookings, Finding the perfect property for families, weddings, an large groups that need multiple homes. While also, addressing any management or revenue concerns for owners.
  • Coordinate and dispatch maintenance requests from elevators to dishwashers, arrange vendor repair, and keep guests and or home owner informed if needed from start to finish. Proactive at making sure our proerties for as safe as possible.
  • Oversee housekeeping schedules and quality checks to ensure properties are cleaned, stocked, and guest-ready for daily turnovers.
  • Lead onboarding of new owners and properties collaborating with cross-functional teams to ensure seamless integration into company systems - creating layouts and gathering all property information to set up new listings across multiple booking platforms (Airbnb, VRBO and RedAwning), and ensure full compliance with platform and local regulations.
  • Maintain clear communications with HOA contacts to keep property details current (pool and gate codes, parking passes) and proactively update current and future guests updated.
  • Manage recurring services such as monthly pest control and pool cleaning and trash services
  • Wearing multiple hats at even given time I also am the go to for troubleshooting our remote and WIFI issues sometimes needing hands-on support at properties.
  • Track and verify payments, fees, and guest documents, run operational reports, and resolve discrepancies to keep bookings accurate and revenue flowing.

Vaction Rental Reservationist

Shorewood Real Estate
04.2022 - 04.2023
  • Utilized reservation software proficiently, ensuring quick response times during high call volumes.
  • Enhanced customer satisfaction by efficiently managing reservations and promptly addressing inquiries.
  • Handled challenging situations or dissatisfied customers professionally, resolving issues and retaining business when possible.
  • Proactively communicated potential availability issues or overbooking concerns with management to find solutions before impacting guest experience.

Customer Service Representative

Carteret-Craven Electric Coperative
09.2019 - 01.2022
  • Provided frontline support to residential an commercial members, answering billing questions, processing payments, Resolved account issues with accuracy and efficiency.
  • Assisted with account setups, transfers, terminations, and payment arrangements while staying in and verifying compliance with cooperative policies and regulatory requirements while maintains detailed account records with confidential member information with care and integrity.
  • Handled high-volume calls and walk-ins, balancing multiple priorities while delivering clean, courteous, and solutions focused service.
  • Coordinated with field crews and operations staff to dispatch service orders for power outages, meter issues, and maintenance request ensuring timely resolution for members.



Commercial Lines CSR

Sound Choice Insurance
02.2017 - 09.2019
  • Managed a portfolio of local commercial insurance clients in the local community, providing customized policy recommendations and maintaining compliance with state and industry regulations.
  • processed complex documents, reviewed coverage details, and ensured timely renewals, endorsements and claims support. Also worked on updating local HOA binders.
  • Balanced accuracy, with high-volume client needs, demonstrating strong organizational skills and attention to detail that was critical smooth daily operations in a fast paced enjoinment.
  • Built trust within the community by delivering dependable, client focused service acting as a resource for local businesses.

911 Dispatcher

Carteret County Emergency Communications
02.2015 - 10.2016
  • Monitored Police and Fire radios to provide assistance to responding personnel.
  • Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
  • Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
  • Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
  • Held all required state certifications during my employment

Education

Associates in Applied Science - Medical Massage Therapy

Carteret Community College
Morehead City, NC

Certification

Notary and E Notary

Mobile Notary

Property & Casualty State license

Classical Power Pilates Mat I, II & 3

Apparatus I

Timeline

Guest Relations Manager

Spectrum Rental Properties
04.2023 - Current

Vaction Rental Reservationist

Shorewood Real Estate
04.2022 - 04.2023

Customer Service Representative

Carteret-Craven Electric Coperative
09.2019 - 01.2022

Commercial Lines CSR

Sound Choice Insurance
02.2017 - 09.2019

911 Dispatcher

Carteret County Emergency Communications
02.2015 - 10.2016

Associates in Applied Science - Medical Massage Therapy

Carteret Community College

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Morgan Canelos