Morgan Burgess

East Coast Wings and Grill Host And Server

East Coast Wings + Grill

03.2023 - Current

Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Monitored seating area and checked restrooms regularly to keep spotless.
Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Answered customer questions about hours, seating, and menu information.
Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Answered phone calls to take orders, give information and document reservations.
Minimized customer service complaints by expertly managing customer expectations during busy periods.
Advised customers about special offerings and menu items to help drive sales.
Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
Maintained balanced cash drawer with correct money values and accurate documentation.
Promoted business loyalty by fostering positive customer relationships.
Seated patrons based on guest preferences and seating availability.
Assisted customers with delivering orders, carrying additional trays and helping dish out items.
Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
Rearranged tables and chairs for large parties and retrieved high chairs for children.
Completed daily side work and opening and closing duties without fail.
Backed up servers by checking on tables and retrieving items for guests.
Opened and closed seating sections according to volume of guests.
Input orders accurately into POS terminal, split bills and accepted payments.
Provided patrons with estimated waiting times during peak service hours.