Morgan Berard
Davidson,NC
Summary
Drawing from over eight years of management expertise, thriving in fast-paced, customer-centric environments is prioritized, with guest satisfaction and teamwork fostered. Upholding stringent standards of customer service and food safety, honed through extensive experience in large-scale casual dining establishments, ensures consistent excellence. Continuously expanding the repertoire of memorized drink recipes, guarantees each patron receives an elevated experience. The leadership style is characterized by adaptability and a steadfast commitment to achieving company objectives, presenting an invaluable asset in any dynamic setting.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server
Hickory Tavern
11.2023 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Bar Manager
Bardenay Restaurant and Distillery
09.2017 - 03.2023
- Responsible for handling and calculating financial daily totals, placing liquor orders, and performing routine quality control checks.
- Provided exceptional customer service to patrons.
- Trained and managed 30+ bartenders and employees based on high expectation of restaurant.
- Acknowledged by colleagues as having rich knowledge of complex cocktails, high attention to detail, ability to multitask during high volume events, and cultivating positive rapport.
- Boosted customer satisfaction by implementing innovative bar management strategies.
- Enhanced team productivity through effective scheduling and task delegation.
Bartender
Bodovino
05.2020 - 12.2021
- Continuously updated knowledge of industry trends, introducing new cocktails and techniques to menu.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Collaborated with kitchen staff to develop creative food pairings that complemented beverage offerings.
Bartender
P.F. Changs
09.2017 - 08.2018
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing bar area and prioritizing orders.
- Maintained clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to positive work environment through effective teamwork and communication with colleagues.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
Assistant Manager
Liquid And Solid
04.2016 - 01.2018
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Increased sales through effective merchandising strategies and targeted promotions.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Education
Associate Degree in Nursing - Nursing
College of Western Idaho
Nampa, ID05.2024
Skills
- Cultivating friendly and energetic work environment
- Providing high attention to detail, dedication, and excitement to all projects
- Troubleshooting situations to determine most efficient and effective solution
- Customer-focused mindset while staying composed and professional
- Responsible Alcohol Service
- Foodservice management
- Holds certifications in food safety and hygiene practices
- Guest Engagement
- Wine pairing knowledge
- Consistently maintain high standards of quality and presentation, contributing to establishment's reputation for excellence in beverage service
Certification
- CPhT - Certified Pharmacy Technician
- CNA - Certified Nurse Assistant
- ServSafe Certified
- TIPS (Training for Intervention ProcedureS) Certification
- CPR and First Aid Certification
Timeline
Server
Hickory Tavern
11.2023 - Current
Bartender
Bodovino
05.2020 - 12.2021
Bar Manager
Bardenay Restaurant and Distillery
09.2017 - 03.2023
Bartender
P.F. Changs
09.2017 - 08.2018
Assistant Manager
Liquid And Solid
04.2016 - 01.2018
Associate Degree in Nursing - Nursing
College of Western Idaho