Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Morgan Berard

Davidson,NC

Summary

Drawing from over eight years of management expertise, thriving in fast-paced, customer-centric environments is prioritized, with guest satisfaction and teamwork fostered. Upholding stringent standards of customer service and food safety, honed through extensive experience in large-scale casual dining establishments, ensures consistent excellence. Continuously expanding the repertoire of memorized drink recipes, guarantees each patron receives an elevated experience. The leadership style is characterized by adaptability and a steadfast commitment to achieving company objectives, presenting an invaluable asset in any dynamic setting.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Server

Hickory Tavern
11.2023 - Current
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Bar Manager

Bardenay Restaurant and Distillery
09.2017 - 03.2023
  • Responsible for handling and calculating financial daily totals, placing liquor orders, and performing routine quality control checks.
  • Provided exceptional customer service to patrons.
  • Trained and managed 30+ bartenders and employees based on high expectation of restaurant.
  • Acknowledged by colleagues as having rich knowledge of complex cocktails, high attention to detail, ability to multitask during high volume events, and cultivating positive rapport.
  • Boosted customer satisfaction by implementing innovative bar management strategies.
  • Enhanced team productivity through effective scheduling and task delegation.

Bartender

Bodovino
05.2020 - 12.2021
  • Continuously updated knowledge of industry trends, introducing new cocktails and techniques to menu.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Collaborated with kitchen staff to develop creative food pairings that complemented beverage offerings.

Bartender

P.F. Changs
09.2017 - 08.2018
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Reduced wait times for drinks by efficiently managing bar area and prioritizing orders.
  • Maintained clean and organized workspace, ensuring compliance with health and safety regulations.
  • Contributed to positive work environment through effective teamwork and communication with colleagues.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.

Assistant Manager

Liquid And Solid
04.2016 - 01.2018
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.

Education

Associate Degree in Nursing - Nursing

College of Western Idaho
Nampa, ID
05.2024

Skills

  • Cultivating friendly and energetic work environment
  • Providing high attention to detail, dedication, and excitement to all projects
  • Troubleshooting situations to determine most efficient and effective solution
  • Customer-focused mindset while staying composed and professional
  • Responsible Alcohol Service
  • Foodservice management
  • Holds certifications in food safety and hygiene practices
  • Guest Engagement
  • Wine pairing knowledge
  • Consistently maintain high standards of quality and presentation, contributing to establishment's reputation for excellence in beverage service

Certification

  • CPhT - Certified Pharmacy Technician
  • CNA - Certified Nurse Assistant
  • ServSafe Certified
  • TIPS (Training for Intervention ProcedureS) Certification
  • CPR and First Aid Certification

References

Jeff Buckingham | 307.250.5083 

Brooke Keever | 775.343.8484 

Haley Hollenbach | 208.661.6110

Brook McRoberts | 509.220.9912

Kimberly Crowhorn | 812.371.9005

Akiko Endo | 208.244. 1003

Brittney Rains | 509.993.0170

Timeline

Server

Hickory Tavern
11.2023 - Current

Bartender

Bodovino
05.2020 - 12.2021

Bar Manager

Bardenay Restaurant and Distillery
09.2017 - 03.2023

Bartender

P.F. Changs
09.2017 - 08.2018

Assistant Manager

Liquid And Solid
04.2016 - 01.2018

Associate Degree in Nursing - Nursing

College of Western Idaho
Morgan Berard