Monye Rogers
Fayetteville
Summary
Dynamic Patient Experience Specialist at Quest Health Solutions with expertise in HIPAA compliance and compassionate care. Proven ability to enhance patient satisfaction through effective communication and attention to detail. Skilled in EMR systems, I excel in fostering strong relationships and ensuring seamless coordination of care, contributing to improved patient outcomes.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Experience Specialist
Quest Health Solutions
09.2024 - Current
- Kept healthcare team informed with regular updates to patient charts covering vitals, treatments, and responses.
- Maintained accurate patient records by documenting all treatments, procedures, and observations in electronic health record systems.
- Maintained compliance with HIPAA regulations to safeguard patient privacy.
- Answered incoming phone calls and provided assistance to callers with questions or concerns.
- Scanned medical records and processed Release of Information forms.
- Followed up on unresolved cases to keep customers informed of progress towards solution.
Patient Care coordinator/Call Center Representative
Z Urology
11.2022 - 09.2024
- Attempted to maintain continuity of care when scheduling patient appointments.
- Coordinated communication between patients, family members and medical staff.
- Supported patient service needs by coordinating efficient referrals for additional resources.
- Verified insurance coverage for each patient prior to scheduling appointments.
- Assisted with obtaining authorizations from insurance companies for specific procedures or tests.
CSR - Customer Service Representative/Healthcare Concierge
Florida Blue
10.2022 - 08.2023
- Attempted to maintain continuity of care when scheduling patient appointments.
- Coordinated communication between patients, family members and medical staff.
- Supported patient service needs by coordinating efficient referrals for additional resources.
Payment Poster/ Patient Access Representative
Cape Fear Valley Health System
08.2017 - 09.2022
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, checkout and payments for billing.
Military Police Officer
Army
El Paso
01.2019 - 03.2022
- Ensured safety and security of personnel and property through regular patrols of designated areas.
- Trained new personnel on field procedures, protocols, and equipment usage.
- Responded to emergencies by providing first aid and security assistance.
- Monitored access to restricted areas to prevent theft and unauthorized entry.
- Diffused hostile situations using effective negotiation techniques.
- Traveled to foreign territories to establish and defend military camps.
- Investigated suspicious persons and unusual activities to maintain security.
- Managed traffic control on base, enforcing speed limits and vehicle regulations.
Education
High school diploma -
Cape Fear High School
Fayetteville, NC06-2013
Bachelor's degree - Human Services
Benedict College
Columbia, SCFayetteville Technical Community College
FayettevilleSkills
- HIPAA compliance
- Leadership abilities
- Customer service and Microsoft proficiency
- EMR and EHR systems
- Compassionate care
- Co-payment processing
- Medical terminology expertise
- Healthcare knowledge
- Time management skills
- Attention to detail
- Patient observation techniques
- Basic nursing care practices
- Emergency response readiness
- Basic life support certification
- Emotional support strategies
Certification
- BLS Certification
- CPR Certification
Timeline
Patient Experience Specialist
Quest Health Solutions
09.2024 - Current
Patient Care coordinator/Call Center Representative
Z Urology
11.2022 - 09.2024
CSR - Customer Service Representative/Healthcare Concierge
Florida Blue
10.2022 - 08.2023
Military Police Officer
Army
01.2019 - 03.2022
Payment Poster/ Patient Access Representative
Cape Fear Valley Health System
08.2017 - 09.2022
High school diploma -
Cape Fear High School
Bachelor's degree - Human Services
Benedict College
Fayetteville Technical Community College
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