Monte’ T. Hinton
Monroe
Summary
Experienced store manager delivering exceptional customer service, driving team development, and implementing effective visual merchandising strategies. I am charismatic, hardworking, dependable and trustworthy and I’m constantly looking to learn to be the best I can at what I can.
Overview
18
18
years of professional experience
Work History
Store Manager
HIBBETT sports
Rock Hill
01.2018 - Current
- Lead sales effort in the store by creating a five-star customer service experience.
- Stays current with market and fashion trends communicating as needed to appropriate parties to capitalize on business opportunities.
- Understand and execute initiatives that affect all aspects of the store including sales statistics, inventory and expenses that together produce profit.
- Collaborates with District Sales Manager as needed to drive business by establishing and implementing policies, goals and procedures.
- Leads staff to ensure accountability for all responsibilities and standards in each department are completed.
- Attract, recruit, develop, coach, and evaluate the performance of our Hibbett Team Members.
- Protect the company’s assets and financial information by ensuring the accuracy and effectiveness of internal control procedures and informing management and/or appropriate officials of potential fraud risk.
Youth Parent Assistant / Behavior Modification Technician
Agape Services Inc
01.2011 - 03.2018
- Maintained the structure of the program
- Transport consumers to activities, therapeutic leaves and appointments
- Responsible for using alternative strategies prior to restrictive interventions
- Assist client with working towards individual mental health goals
- Communicated effectively with clients to address service inquiries and concerns.
Rookie
01.2017 - 01.2018
- Assist customers with locating shoes
- Assist with training new employees
- Ensure the stock room remains organized
- Maintain a clean environment
Package & Delivery
Sears & Roebuck Inc.
01.2015 - 01.2017
- Retrieve online purchases and assist customers when needed on loading their purchase in their vehicles
- Receive trucks and unload each piece.
- Manages the stockroom
- Keep everything located in proper location
- Maintain service time lower than 5 minutes
Insurance Representative
Novant Health
01.2010 - 01.2011
- Posted Insurance claims that was given as a part of my workload
Sears & Roebuck
01.2008 - 01.2010
- Manages the stockroom
- Keep everything located in proper location
- Maintain service time lower than 5 minutes
Education
Bachelor’s Degree - Criminal Justice
Strayer University
High School Diploma -
Monroe High School
Skills
- Team leadership
- Team building
- Leadership development
- Coaching techniques
- Employee training
- Customer service
- Visual merchandising
References
- Mary Massey, Founder of Agape Services Inc., 704-361-2612
- Amber Horton, Qualified Professional of Agape Services Inc., 704-989-5831
- Cory Wiles , Hibbett 304 910-0396
Timeline
Store Manager
HIBBETT sports
01.2018 - Current
Rookie
01.2017 - 01.2018
Package & Delivery
Sears & Roebuck Inc.
01.2015 - 01.2017
Youth Parent Assistant / Behavior Modification Technician
Agape Services Inc
01.2011 - 03.2018
Insurance Representative
Novant Health
01.2010 - 01.2011
Sears & Roebuck
01.2008 - 01.2010
Bachelor’s Degree - Criminal Justice
Strayer University
High School Diploma -
Monroe High School